Social network you want to login/join with:col-narrow-leftLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:561075501Job Views:2Posted:27.04.2025Expiry Date:11.06.2025col-wideJob Description:ResponsibilitiesThe Customer Service Manager will be part of Cassina Commercial Department and will be responsible for the leading of the Customer Service Team, the person will directly report to the Cassina Commercial Director.The ideal candidate will have a strong focus on process management, data analysis, and KPI-driven performance improvement. This role requires a strategic mindset to enhance customer experience, streamline service workflows, and leverage data insights to drive efficiency and excellence.ActivitiesManage a team of 17people in Italy and supervising Customer Service department in US;Guarantee the best service to dealers and DOS in terms of order management and after sales, promoting a proactive approach;Guarantee the monthly revenues target in close coordination with Sales, Manufacturing, Logistics and Administration Teams;Provide reportings and KPI on orders completion, shipments, delays;Guarantee best service in terms of claims Management in close coordination with Quality Team;Organize yearly customer surveys;Organize sales support activities at Salone del Mobile and during the year (support to area managers, Company visits, quick ship program, etc.).Skills and KnowledgeCustomer-centric mindset with a passion for delivering high-end service experiences;Strong leadership skills, with excellent data analysis abilities, proficiency in CRM systems and Excel, ability to develop reporting tools;Fluency in English, additional languages are a plus.Education Work experience5-10 years as a Customer Service Manager in the luxury sector (preferably furniture, automotive, or high-end retail);Education in Management or Management Engineering;Experience of International markets.Work location: Meda (MB).Smart Working: 1 day per week as per Group PolicyOur company is an equal opportunity employer.Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
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