Main duties and responsibilities
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant’s policies, guidelines and procedures
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
Reporting and collaboration
- Reporting line:
Manager
- Mainly cooperates with:
Peers at same and other Refund
- Quality Assurance
- Processing
- Refund & Security Manager
- Merchants’ staff
- Sales organization
Background and Education
- Helpful:
a commercial background
- Helpful:
experience in face to face customer contact
- Helpful:
experience in managing tills
- Helpful:
airport, retail or front office experience
- Helpful:
customer service experience
Specific skills and knowledge
- Must be fluent in English.
- Other helpful languages in order of relevance:
Chinese, Russian, Arabic
- Must be dedicated to service and customer satisfaction
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be nimble but thorough