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What You’ll Be SupportingWork From Home | Paid Training | Career Growth | Big Tech ProjectID: 32341, 32344Location: Greece (Remote – WAHA Option: All)Operational Site: TP Athens – Piraeus (PPP2)Interview Deadline: 18 June 2026Training Start Date: 29 June 2026Training: 14 days – 100% paid, from homeWork Schedule: 09:00 - 21:00, Mon-SunSalary: €1045.72€ gross/monthBonus: Up to €300 monthly performance bonusAbout The ProjectYou will support one of the world’s most iconic brands— a global leader and member of the Big Five American technology companies.This is not just a support role— it’s a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets.Your RoleAs a Customer Care & Technical Support Advisor, you will deliver premium customer experiences via:Inbound callsChatEmailYou’ll guide customers through technical and account-related topics while representing a world-class brand known for excellence.Contact DriversEnglishID (forgotten password, password reset)Battery life & performanceMail issuesMisrouted callsItalianBattery performance optimizationAccount access & credential recoveryLocked devices & regaining accessHardware service arrangementsDevice updatesData saving & migrationApp supportAudio & network troubleshootingAccount & billing issues related to digital stores (apps, movies, music)Working Hours & ScheduleOperating Hours: 09:00 – 21:00Schedule: Monday to Sunday (rotational shifts)Training & NestingTraining Duration: 14 days (fully paid, remote)Nesting Period: 1 weekFull call volume with enhanced guidanceInternal assessment at the endClear validation milestones and real promotion opportunitiesSkills & CompetenciesMandatoryItalian C1 & English B2Significantly advanced PC knowledgeMS Office proficiencyTyping & Assessment RequirementsAC: 20 WPM & Typing Proficiency 29% (Harver)CSS: 20 WPM & 80% accuracyNice to HaveFamiliarity with macOS & iOSFor Chat Support (CSS) rolesStrongly advanced written communication skillsWhat’s In It For YouFinancial & Lifestyle BenefitsSalary progression: After 12 months of cooperation, starting from your hiring date, a salary increase of 1100.00€ (applicable from first available payroll cycle) and after 3 years of employment, gross salary increases to 1150.00€ (applicable from first available payroll cycle).+75% pay on Sundays & public holidays+25% pay for night shiftsPerformance-based bonusesGrowth & CultureCareer development in a global, innovative companyCertified Great Place to Work environmentDiversity, inclusion & social responsibility initiativesSpecial events & community engagementAdditional PerksHealth care benefitsExclusive discounts on products & servicesFree online Greek language coursesEquipment & Connectivity (Provided By The Company)Company PC with multiple screensMobile internet router during onboarding (Perfect if you’re temporarily without fixed internet)Hiring ProcessSubmit your applicationComplete an Italian & English language assessmentsAttend client interviewsReceive your offer & start your paid training#J-18808-Ljbffr
