Job Description
We are seeking a highly experienced and dedicated Maître d'Hôtel to lead the efficient and profitable operations of our luxury hotel's restaurants. In this pivotal role, you will be instrumental in delivering exceptional guest experiences by overseeing all aspects of restaurant service, staff management, and operational excellence, all while upholding our established standards and procedures. You will work closely with Restaurant Managers and collaborate synergistically with other hotel departments.
Key Responsibilities :
- Operational Leadership: Plan and organize all restaurant activities, including staff assignments and floor plans, adapting to hotel occupancy and special events (weddings, conferences, etc.). Ensure impeccable cleanliness and optimal functioning of all resources.
- Guest Experience Excellence: Warmly welcome guests, guiding them through their dining journey. Proactively manage staff to ensure every guest receives exceptional, personalized service, anticipating their needs, handling requests, and resolving any issues or complaints promptly. Continuously check guest satisfaction regarding food, beverages, and service to identify areas for improvement.
- Team Management & Development: Lead, motivate, and manage restaurant staff (Chefs de Rang, Commis de Rang, Hostesses). This includes orienting, training, scheduling, coaching, and providing constructive feedback to foster continuous improvement and professional growth. Collaborate with Restaurant Managers and HR on development needs.
- Interdepartmental Collaboration: Maintain constant alignment with other hotel departments to seamlessly manage specific occasions or VIP guests. Collaborate with the F&B; Director, Assistant F&B; Director, Special Events team, and Marketing for event planning and promotional initiatives.
- Quality & Financial Oversight: Monitor restaurant quality and financial performance, actively contributing to the definition and implementation of improvement actions. Participate in inventory assessments to facilitate efficient replenishment.