We are looking for an experienced and motivated Warehouse Manager to lead operations in a dynamic multi-client logistics environment.
You will cooperate with Warehouse Coordinator and Account Specialists guiding a team of around 60 operators to deliver top-quality service, operational efficiency, and continuous improvement across all warehouse activities.
You will ensure service excellence, foster collaboration, and help building a culture of safety, innovation, and performance.
Role Mission
The Warehouse Manager is responsible for ensuring the efficient, safe, and timely management of warehouse operations in a multi-client logistics environment.
The Warehouse Manager acts as the key operational interface between the Division Management and the operational team.
Main Responsibilities
* Improve profitability of the warehouse and meet budget expectations
* Ensure customers satisfaction and prepare contracts renewals with customers
* Plan, coordinate, and supervise all warehouse activities together with existing team
* Ensure efficiency and accuracy of operational flows, optimizing labor and equipment usage
* Monitor key performance indicators (KPIs) such as productivity, accuracy, lead time, and service level
* Ensure compliance with standard operating procedures (SOPs) and safety regulations
* Maintain daily contact with clients’ operational and logistics representatives, ensuring alignment on volumes, priorities, performance, and service expectations
* Manage service level agreements (SLAs), produce reports, and attend regular performance review meetings
* Support the commercial or contract management teams in handling operational changes or new start-ups
* Lead, motivate, and develop the existing team
* Foster a safe, collaborative, and performance-oriented work environment
* Promote training and professional growth within the warehouse team.
* Participate in improvement projects (Lean Logistics, 5S, process digitalization, automation, etc.)
* Contribute to building a strong culture of safety, efficiency, and accountability.
Requirements
Education: technical diploma or university degree in logistics, management, or equivalent field
Experience: minimum 5 years of experience in a similar operational leadership role within logistics, ideally in a multi-client warehouse environment
Technical Skills
* Knowledge of warehouse operations and WMS (Warehouse Management Systems).
* Data analysis and reporting skills (Excel, Power BI or similar).
* Understanding of logistics KPIs and cost control principles.
Soft Skills
* Strong leadership and people management skills.
* Customer-oriented mindset and results-driven approach.
* Excellent communication and organizational abilities.
* Problem-solving skills and ability to perform under pressure.
* Fluent in English (spoken and written), essential for dealing internally and externally
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