Responsibilities
* Lead, coach and develop the Product Quality & Recovery team, always keeping the customer at the centre.
* Work closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority.
* Act as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards.
* Enable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact.
* Ensure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers.
* Define clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units.
* Promote the use of common tools and methods to secure product quality, safety and recovery.
* Develop people: support team members’ growth and ensure succession planning.
Qualifications
* 2–3 years’ experience in a leadership role within retail or other customer-facing, high-volume environments.
* Strong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer.
* Knowledge of product quality, safety and recovery processes, with the ability to translate them into customer value.
* Analytical skills and ability to work with key sales KPIs and performance data.
* Experience with space management and sales location planning.
* Awareness of waste management, recycling and sustainability principles.
* Good knowledge of the IKEA product range (or the ability to quickly acquire it).
* Understanding of how product quality, safety and recovery workflows affect profit and loss.
* Business‑minded and results‑driven, with a strong customer focus.
* Passion for sustainability and circular business models (including second‑hand solutions).
* Ability to communicate clearly in both Italian and English.
Benefits
* Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc).
* Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.
* Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€.
* Employee discount: 15% on the purchase of IKEA products for personal use.
* IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).
* Corporate discounts: you’ll have access to a portal dedicated to our co‑workers to enjoy discounts for different activities such as travel, leisure, technology and more.
* Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co‑workers can be rewarded for how we develop our business together.
Seniority level
* Not Applicable
Employment type
* Full‑time
Job function
* Retail
Location: Rimini, Emilia‑Romagna, Italy
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