Company DescriptionGreyheath Hospitality is a distinguished global collection featuring Torre di Civita, Villa Sforni, and The Royal George. These destinations blend historic legacy with contemporary luxury, creating extraordinary guest experiences. Our team comprises industry leaders with extensive expertise in hotel management, operations, and creative design. United by shared values and a commitment to excellence, we deliver exceptional personalized service. Greyheath Hospitality offers a diverse range of solutions, including Hospitality Operations, Private Villa Management, Training Academy opportunities, and Strategic Consulting.
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Role DescriptionThis is a full-time on-site role for an Operations Manager based in Como. The Operations Manager will oversee and optimize daily operations, ensure exceptional service delivery, and manage team performance across all functions. Responsibilities include creating and implementing processes in our operations, supervising our colleagues, and ensuring compliance with regulatory and company standards. xpavfwm The role requires a focus on enhancing guest experiences, maintaining service quality, and driving efficiency across all aspects of operations.
QualificationsStrong operational experience in luxury hospitality is requiredLeadership and team management experience, with the ability to mentor, train, and motivate our colleaguesOpening experience is highly valuedExcellent communication and interpersonal skills, with a focus on guest satisfaction and relationship buildingKnowledge of compliance, safety, and regulatory standards in the hospitality industryProficiency in using hospitality management systems and operational softwareFamiliarity with luxury hospitality standards is highly valuedProficiency in Italian and English is preferred