PTenuta Toscana /ppis searching for a /ppMEMBER SERVICES COORDINATOR /ppTenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Services Coordinator who will assist with greetings, reservations, and overall member experience and satisfaction. /ppMain duties and responsibilities /pulliMeet members/guests upon arrival and departure and greet them by name. /liliCreate and maintain member profiles and preferences. /liliCreate itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors. /liliCreate and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested. /liliAnswer incoming Club phones and transfer where needed. /liliCreate and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests. /liliCreate and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos. /liliCreate invitations or fliers to distribute to membership regarding Club events. /liliAssist with planning and promoting Club events. /liliWork closely with Sales to create exceptional experiences for prospects/visitors. /liliWork with General Manager and Public Relations team to promote positive experiences, including photography. /liliAssist in the golf retail shop as needed. /liliOther duties as assigned. /li /ulpRequirements /pulliHigh school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred. /liliAt least 6 months of prior hospitality experience, customer service, and telephone experience. /liliMust have an outgoing well-spoken personality be able to clearly interact verbally with members and guests. /liliMust be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers. /liliExperience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes. /li /ulpBenefits /pulliFull-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL) /liliMeals provided both during working hours and on days off /liliUniforms and laundry service provided /liliOngoing training to enhance personal and professional development /liliDiscounts on dining, wellness, and sports activities available at the resort and estate /li /ulpThis research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91. /ppThis position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy. /p