Sky Italia s.r.l. is looking for its Content & Technology Innovation Department based in MilanVideo Cloud Support EngineeringSky is Europe's leading entertainment company, serving more than 20 million customers across five countries.
We offer the broadest range of high-quality content and use innovative technologies to provide the best possible TV, Digital, Broadband and Mobile experiences.Our Sky Italia Distribution team is looking for a passionate Video Cloud Support Engineer to work across multiple systems focused on video acquisition, routing, encoding and processing for multiple broadcasting and streaming services in Italy, Germany, and UK.
You will support video delivery across our multi-platform ecosystem (DTH, OTT, IPTV, DTT), ensuring the highest possible video quality for all Sky customers.The role involves continuous service monitoring, identifying and mitigating performance issues by analyzing KPIs and acting accordingly to prevent service degradation.
In collaboration with other operations and engineering teams, you will also support new business initiatives according to our work-intake process, ensuring seamless implementation and optimal video experience.
Responsibilities include diagnosing issues, implementing fixes, and validating results.To ensure consistent service availability, the role requires participation in on-call shift rotations.Basic Qualifications
A degree in Media Technologies, Telecommunications, Computer Science Engineering, or a related technical field, or equivalent relevant experienceStrong, positive, and influential communication skills; ability to engage effectively with colleagues and coach othersFamiliarity with Linux and bash scriptingExperience with one or more programming languages such as Go, Python or JavaAbility to troubleshoot, identify root causes, and analyze logsDemonstrated commitment to operational excellencePrevious experience in development and/or technical supportAbility to work shifts as required to meet operational coverage needsExcellent command of English (written and spoken)
Preferred Qualifications
Good knowledge of Broadcast IP standards and implementations, including SMPTE ****, SMPTE ****Strong knowledge of video compression techniques and transport stream analysis, including MPEG-TS structure, PID mapping, and timing validationFamiliarity with major video and audio codecs (H.264/AVC, H.265/HEVC, AV1, AAC, Dolby Digital) and streaming formats such as HLS and MPEG-DASHUnderstanding of cloud technologies (AWS, GCP) Experience with Container orchestrations (Docker, Kubernetes)Experience using CI/CD tools and RESTful APIs Ability to work effectively with cross-functional teams and adapt to different technical skill levels in a highly dynamic environmentCreative problem-solving skills, especially when procedures are undefined or incompleteExperience with monitoring and log aggregation tools (e.g., ELK Stack, Grafana, Dataminer, Zabbix, checkmk)
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