Provide accurate information regarding products, services, and order status.
Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met.
Handle invoicing activities and ensure accurate billing for customer orders.
Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements.
Monitor and follow up on open cases to ensure resolution and customer satisfaction.
Identify opportunities to improve processes and enhance the customer experience.
High school diploma or equivalent; a degree in Business Administration or related field is a plus.
Proven experience in customer service or a similar role.
Excellent verbal and written communication skills in English.
Proficiency in MS Office suite.
Customer-oriented mindset with a focus on delivering high-quality service.
Team player with strong interpersonal skills.