Ph3Overview /h3 pDiaSorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. /p pOur broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." /p h3Why Join Diasorin /h3 ul liImpactful Work : When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. /li liGlobal Reach Innovation : Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. /li /ul pDiverse and Inclusive Culture : We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. /p pJoin Our Team : If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. /p pAre you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! /p h3Job Details /h3 ul liJob Title : Services Manager /li liOrganizational Area : Services /li liCountry / State : São Paulo / SP /li liPlace of work : Brazil /li liHome / Office based : Office-based /li liLegal Entity : DiaSorin Brasil Ltda /li liProfessional Family : AMS /li liReporting To : Country Manager /li liKind of contract : /li liFull Time / Part Time : Full time /li liPermanent / Temporary : Permanent /li /ul h3Scope /h3 pYour mission : The Service Manager contributes to the achievement of the Company’s growth and profitability targets by implementing, controlling, monitoring and improving the After Sales Service department; ensuring the complete application of the company strategies, according to the timeframe required; ensuring the full application of the validated procedures, in order to guarantee the compliance to the quality standards, minimizing the risks of customer dissatisfaction. /p h3Responsibilities /h3 ul liCoach the service people in the field, guaranteeing the correct customer approach both in the technical aspects and soft skills /li liTrain, provide and follow-up the Health and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary /li liWork closely in the field with the Sales Team to check and guarantee the client experience /li liMaximize customer retention rates by ensuring customer satisfaction proactively /li liFollow the base installation and propose the correct allocation of resources effectively /li liManage and control the quality of Services of the Third Party guaranteeing the correct SLA /li liManage, develop, implement, and follow up the Implementation Projects /li liManage, develop, implement, and follow up the Automation Projects /li liManage the Refurbish Center and follow up all activities related /li liWork with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance /li liEnsure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc) /li liRepresent the needs of the Service Department during meetings with the Management and other departments within the organization /li liCollaborate with Corporate Service to ensure compliance with the corporate policies /li liHandle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service /li liImplement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service /li liHandle, monitor and improve the effectiveness of the Services Call Center /li liHandle, monitor and improve the effectiveness of the “Technical Support” to the Field Engineers /li liEstablish, track, and communicate departmental KPIs to measure performance, identify areas for improvement, and recognize success /li liGuarantee the accuracy of all audit processes ensuring the correct procedures and the business alignment /li liManage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products /li /ul h3Qualifications /h3 ul libEducation / Specialization : /b Bachelor’s degree in Engineering, Business Area or Health Fields /li liPost Graduation’s degree in Business is a plus /li libExperience : /b 5+ years of professional experience in the Diagnostic sector in a managerial position in Services /li liPrior experience in service and application support to distributors is a plus /li libTechnical Competencies : /b Knowledge of the laboratories’ process flow, equipment maintenance and refurbishment /li liProject Management – validation and integration /li liFamiliarity with the interface of software applications and instruments platforms /li liSeasoned experience in using Microsoft Power Point, Word and Excel /li libSkills : /b Strong leadership, coaching, and communication skills /li liProcess and compliance-oriented /li liCustomer-oriented /li liCapability to schedule service activities, maintaining the flexibility needed to satisfy the customer request /li liFlexibility and ability to liaise with different organizational areas and key internal and external referees /li /ul h3Languages /h3 pEnglish, local language /p h3Travel availability /h3 p70% traveling is required within responsible territory /p pRelocation availability : Not Required /p pTraining required : N / A /p pDiasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. /p pIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire. /p pDiasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at or to request an accommodation. /p pThe above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. /p pDiasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. /p pPlease note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations. /p pThis position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department. /p h3Seniority level /h3 ul liMid-Senior level /li /ul h3Employment type /h3 ul liFull-time /li /ul h3Job function /h3 ul liOther /li /ul pJ-18808-Ljbffr /p /p #J-18808-Ljbffr