PRADA CLIENT SERVICE PERFORMANCE MANAGER
Join to apply for the PRADA CLIENT SERVICE PERFORMANCE MANAGER role at BoF Careers
Founded in 1913 in Italy, the Prada Group is built on a tradition of excellence and innovation. Our iconic brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries with a diverse workforce of over 100 nationalities.
Joining our company means working in a creative, international environment with teams motivated by curiosity and a pursuit of excellence. We value talent and passion, which drive professional growth.
Job Purpose
Reporting directly to the Prada Head of Client Service, the Client Service Performance Manager provides ongoing data and insights to support strategic decision-making. Responsibilities include analyzing performance metrics, client service levels, and sales results daily.
Responsibilities
* Analyze SLA and KPI performances worldwide on a daily, weekly, and monthly basis, identifying issues for resolution
* Report on client service sales
* Reconcile data from various systems to enhance database quality and analysis accuracy
* Create and customize dashboards using Dynamics365, Qlik Sense, and PowerBI
* Map and optimize client service processes, designing flowcharts and procedures
* Conduct competitive benchmarking for strategic customer service decisions
* Coordinate effectively with global customer service regions
* Support the development and implementation of clienteling strategies for e-commerce
* Assist IT and digital teams with project requirements, testing, and system improvements
* Collaborate on new project launches with retail and e-commerce teams
* Assist in budget and forecast calculations
Knowledge & Skills
Proficiency in client service platforms, Dynamics365, PureCloud Genesys, Order Management System, Qlik Sense, Power BI, and Office Suite (Excel, PowerPoint, Mekko Graphics). Strong organizational, communication, and presentation skills. Critical thinking, creative problem-solving, and analytical skills are essential. Experience in client experience, project management, and bilingual proficiency in English and Italian are required; additional languages are a plus.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Advertising Services
#J-18808-Ljbffr