Ph3Senior Manager, Customer Onboarding – Italy /h3pThis role leads the end‑to‑end onboarding experience for mid‑market and enterprise customers within a fast‑scaling SaaS environment. You will build and guide a high‑performing onboarding team that ensures customers achieve rapid time‑to‑value and long‑term success while acting as a key bridge between Sales, Product, Customer Success, and Support. The position combines strategic leadership with hands‑on operational ownership, focusing on process design, scalability, and customer satisfaction. You will use data and customer insights to continuously refine onboarding performance and identify opportunities for expansion, directly impacting customer experience, retention, and business growth. /ph3Responsibilities /h3ulliLead, mentor, and develop a team of Customer Onboarding Managers, ensuring strong performance, accountability, and customer satisfaction outcomes. /liliDesign and continuously improve scalable onboarding frameworks tailored to different customer segments, including mid‑market and enterprise clients. /liliOversee the full onboarding lifecycle, ensuring clear communication, structured project execution, and successful product adoption. /liliPartner closely with Sales, Product, Customer Success, and Support teams to deliver a unified and seamless customer experience. /liliMonitor onboarding KPIs, customer feedback, and operational metrics to identify improvement opportunities and drive process optimization. /liliConduct training and enablement sessions for onboarding teams to ensure consistency, product expertise, and best practices adoption. /liliWork directly with customers to understand business needs and tailor onboarding approaches accordingly. /liliIdentify upsell and expansion opportunities during onboarding and collaborate with Sales to support revenue growth. /li /ulh3Qualifications /h3ulli5+ years of experience in customer success, account management, onboarding, or related SaaS roles. /lili3–5 years of people management experience, with a proven ability to lead and develop high‑performing teams. /liliExperience designing and improving onboarding or implementation processes in a SaaS environment. /liliStrong communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders. /liliData‑driven mindset with the ability to analyze KPIs and translate insights into actionable improvements. /liliAbility to operate effectively in a fast‑paced, dynamic, and evolving environment. /liliStrong organizational and project management skills, with attention to detail and execution excellence. /liliBachelor’s degree in business, communication, or a related field (or equivalent experience). /li /ulh3Benefits /h3ulliCompetitive base salary aligned with experience and market benchmarks. /liliRemote work flexibility with hybrid connection opportunities and periodic team gatherings. /liliComprehensive health coverage including medical, dental, vision, and prescription plans. /liliPaid time off, parental leave, and medical leave for personal and family needs. /lili401(k) retirement plan with employer matching contributions. /liliFlexible spending accounts (FSA) and health savings accounts (HSA) options. /liliWellness support, including mental health resources and fitness stipends. /liliHome office setup support after one year of employment. /liliProfessional development and continuing education support. /liliInclusive, collaborative, and mission‑driven team culture. /li /ul /p #J-18808-Ljbffr