Assistant Front Office Manager - Badia, Italy - Rooms Division - 2940 - Rosa Alpina Job Description: POSITION OVERVIEW At Aman, we go beyond expectations to create exceptional guest experiences. Under the guidance of the Front Office Manager, the Assistant Front Office Manager plays a pivotal role in overseeing Front Office operations, ensuring seamless service, and upholding the highest standards of guest satisfaction. This leadership position requires a hands-on approach, a passion for excellence, and a commitment to delivering Aman’s renowned hospitality. This position is based on property at Aman Rosa Alpina, San Cassiano Trentino-Alto Adige, Italy. RESPONSIBILITIES - Guest Experience & Recognition: Ensure every guest is delighted through personalized service, maintaining guest history, and implementing recognition programs. - Service Excellence: Lead by example, oversee standards, and drive a culture of continuous improvement in guest interactions. - Leadership & Team Development: Mentor and empower the team, foster strong communication, and create an inspiring work environment. - Operational Efficiency: Manage Front Office operations with precision, ensuring smooth check-ins, departures, and high service consistency. - Problem-Solving & Innovation: Proactively address guest concerns, implement creative solutions, and encourage service innovation. - Revenue & Cost Management: Optimize resources to enhance productivity while maintaining financial performance. - Safety & Compliance: Uphold safety protocols and emergency procedures to ensure a secure environment for guests and employees. This is not an exhaustive list—Aman employees go above and beyond to create unforgettable experiences. QUALIFICATIONS We are seeking a passionate and experienced Assistant Front Office Manager who embodies Aman’s dedication to exceptional service and leadership. Essential Qualifications: - Languages: Fluent in English and Italian (verbal & written). - Education: Degree or Diploma in any discipline. - Experience: Minimum 2 years as a Duty Manager or Assistant Front Office Manager in an international luxury hotel. - Skills & Attributes: - Strong computer proficiency. - Ability to work long hours in a dynamic environment. - A natural team leader—motivated, flexible, and goal-oriented. - Proactive, enthusiastic, and committed to delivering excellence. - Desirable Attributes: - Personal Traits: Self-confidence, maturity, a sense of humor, and a warm, engaging personality. - Additional Languages: Knowledge of other foreign languages is an advantage. - If you thrive in a detail-oriented, luxury environment and are passionate about guest experiences, we’d love to hear from you.