PbMake an impact with NTT DATA /bbrJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. /pbYour day at NTT DATA /bbrThe Technical Services Implementation Engineer (L2) is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLA).brThis role performs configurations, action installations and attend to break/fix events. bKey responsibilities: /bulliOwns larger portions of an installation, break/fix incidents at a low to medium level of complexity. /liliTakes responsibility for problem resolution and troubleshooting. /liliResponds to escalated client requests and support client applications to a first line resolution. /liliEscalates complex problems to the relevant third parties. /liliAssists with the documentation of standard operating procedures relating to installations and fixes. /liliCompiles and maintains project administration. /liliConducts elementary presentations within the customer's organization. /liliMay be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. /liliExpected to take ownership of relevant technologies according to domain or specialization. /liliPerforms any other related task as required. /li /ulbTo thrive in this role, you need to have: /bulliDeveloping understanding and appreciation of technical design and business principles. /liliDemonstrates fundamental project management and administration ability. /liliDisplays good customer engagement skills. /liliDemonstrates developing domain specialist knowledge. /liliGood verbal communication skills. /liliClient focused and displayd a proactive approach to solving problems. /liliAbility to work under pressure and meet deadlines. /li /ulbAcademic qualifications and certifications: /bulliBachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. /li /ulbRequired experience: /bulliModerate level of experience in a technical implementation engineering or similar role. /liliDemonstrated experience engaging with clients and conducting presentations. /liliDemonstrated project administration and documentation experience. /li /ulpbWorkplace type: /b /ppbAbout NTT DATA /bbrNTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. /ppbEqual Opportunity Employer /bbrNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. /p #J-18808-Ljbffr