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The intern will support the Remarketing Team in achieving business targets by managing activities related to the end-of-contract phase for rental and leasing vehicles. Under the guidance of the Sales & Administration Team, the intern will primarily focus on administrative and after-sales processes for vehicles owned by VW Bank and VW Leasing.
Role and duty
The intern will support the Remarketing Team in the following activities:
* Administration of buy-back sales (RAC vehicles) to the National Sales Company (VGI)
* Confirmation and communication of winners (local process)
* Payment control and monitoring
* Credit checks on buyers (local process)
* Release of sold vehicles (local process)
* Request for ownership transfer and invoicing (local process)
* Assistance in back office operations (e.g. self-billing, visura, customer data update, …)
* Communication and coordination with buyers
* Complaint management (local and second-level VTI process)
* Support to other VTI Italy activities
* Management of wrecks
* Support in B2C processes
* Good knowledge of the Microsoft Office Suite (especially Excel – at least intermediate level).
* Passion for and knowledge of the automotive world
* Good command of the English language
* An interest in AI and emerging technologies is appreciated
* Problem solving
* Ability to work under pressure
* Excellent interpersonal skills
* Precision
* Team-oriented mindset
* Flexibility and openness to innovation
* Responsibility
* Ability to interact effectively with various departments
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