PSocial network you want to login/join with: /ppcol-narrow-left /ph3Client: /h3pHCLTech /ph3Location: /h3h3Job Category: /h3pOther /pp- /ph3EU work permit required: /h3pYes /ppcol-narrow-right /ph3Job Reference: /h3p8817823662645182464337120 /ph3Job Views: /h3p1 /ph3Posted: /h3p18.07.2025 /ph3Expiry Date: /h3p01.09.2025 /ppcol-wide /ph3Job Description: /h3pSAP BASIS HANA Consultant - Italian Speaker /ppPermanent / Full-Time / Remote /ppWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. /ppThe driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. /ppWe are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity. /ppbYour Role Responsibilities /b /ppWe are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focus on… /pulliSupporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services /liliContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES /liliOrchestrating the overall service/project delivery according to planned scope, budget, and milestones /liliSupporting in de-escalations of critical customer situations /liliSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable /liliContributing to customer release and maintenance activities /liliSupporting customers on technical requirements throughout their lifecycle within the SAP Enterprise /liliExecuting and supporting problem management and continuous improvement /liliContributing to the liaison with different SAP stakeholders, especially Virtual customer success partner involved in the accounts, to ensure customer success /liliSupporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account over time. /liliSystematic and faster onboarding of associates: mandatory trainings documentation /liliEnabling continuous delta KTs on new topics and refresher sessions. /li /ulpbQualifications Experience /b /ppTechnical Skill Set required to perform dCEM tasks /pulliTechnical expertise in SAP Basis area with minimum of 5 years of experience. /liliGood understanding hands-on experience required in HANA database. /liliExperience in SAP Upgrade Migration (OS/DB) is mandatory. /liliExperience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is a plus. /liliHands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. /liliItalian - C2 or Native Level speaker /liliEnglish - B2 and above /li /ulpWork Experiences /pulli5 - 6 years’ experience with multi-national software/IT organizations. /lili5 years of SAP Basis S/4HANA knowledge. /lili2+ Cloud knowledge (e.g., through Solution Management, Consulting and/or Delivery Program management). /li /ulpbWhy Us /b /pulliWe are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 225,000 employees /liliOur company is extremely diverse with 165 nationalities represented /liliWe offer the opportunity to work with colleagues across the globe /liliWe offer a virtual-first work environment, promoting good work-life integration and real flexibility /liliWe are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark /liliWe offer comprehensive benefits for all employees /liliWe are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect /li /ulpbEquality Opportunity for All /b /ppRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. /p #J-18808-Ljbffr