We are looking for a brilliant Service & Spare Parts Specialist with a strong passion for technology and the motivation to work in a multicultural, international, and challenging environment characterized by high technological complexity. A background in CNC machine tools and service operations is highly desirable. You will be involved in a growth and professional training path, supported by senior colleagues, to ensure optimal management of after‑sales activities. Your role will include assisting customers with the supply of spare parts and technical upgrades. The ideal candidate doesn’t just send out quotations—you actively follow up, maintain close contact with the customer, and find effective ways to persuade them to finalize the purchase. Experience in the service field is essential, and it is preferable that you are currently working in a service department within the CNC machinery sector. You should enjoy being in close contact with the workshop environment, where you can see and physically interact with the machine tools you support through spare parts and service. Curiosity and a strong willingness to learn—both in the workshop and on job sites—are key traits. Additionally, you should be able to read and interpret user and maintenance manuals, mechanical drawings, and electrical schematics. Familiarity with Siemens systems is a strong advantage. Knowledge or experience with artificial intelligence tools is also preferred. A proactive mindset, strong communication skills, and the ability to build trust and close deals are essential for success in this role.
Responsibilities
Build and maintain consistent and positive relations with customers
Prepare and issue technical and commercial offers
Receive and process purchase orders
Collect job status information from assigned resources and provide feedback to customers
Monitor open accounting issues
Collaborate proactively with agents and local representative offices
Provide feedback to Executive Management
Required Profile
Fluent English (written and spoken); knowledge of other languages is desirable
Good office skills (Excel, Word) and ERP (SAP)
Willingness to travel occasionally for short periods
Customer satisfaction attitude and mindset
Presently working in a service department or has experience in the service department
Experience in the machine tools industry, preferably CNC machine tools
Ability to read and understand mechanical drawings, electrical diagrams, operator and maintenance manuals, mechanical and electrical component manuals
Familiarity with AI and digital tools
Hands‑on, curious, eager to learn in workshops or job sites
Humble listener and brilliant proposer of alternative solutions to customers
Resilient and tenacious, doesn’t give up easily
Driven, persistent, and skilled in building trust and closing deals through consistent engagement and strategic communication
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service and Sales
Location: Castellanza, Lombardy, Italy
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