Ph3Field Service Coordinator (1-Year Contract) /h3 pJoin Bloq.it as a Field Service Coordinator under a 1‑year contract. /p pAt Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. /p pWe’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest‑growing Smart Locker company in the world and one of the fastest‑growing scale‑ups in Europe. We are in search of a Field Service Coordinator to join our innovative team as our new #bloqstar. /p h3Responsibilities /h3 ul liProvide a highly responsive field service coordination; /li liEnsure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by our deployment team or technicians is successful and delivered with high quality; /li liProvide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels; /li liCreate clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components; /li liManage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter; /li liHandle client escalations and provide feedback and promptly and regular status updates. Perform post‑mortems on exceptional cases and provide reports to build learning and help improve our service quality; /li liContribute to the development and updating of documentation, training materials and standard operating procedures; /li liKeep up‑to‑date with product developments and company processes to enhance operational and technical knowledge of our field teams. /li /ul h3Qualifications /h3 ul liExcellent problem‑solving skills and ability to troubleshoot complex technical issues; /li liProficiency in English, with good communication skills; /li liAbility to manage multiple tasks and prioritize effectively in a fast‑paced environment; /li liExperience in coordinating with contractors and managing maintenance projects; /li liStrong organizational skills and attention to detail; /li liAbility to work independently and as part of a team, with a proactive and flexible approach. /li /ul h3Nice to Have /h3 ul liPortuguese proficiency; /li liExperience in a startup culture and adaptability to a fast‑paced environment. /li /ul h3Benefits /h3 ul liThe opportunity to join our DM team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry; /li liA dynamic and fast‑paced work environment with a culture of innovation, collaboration, and continuous learning; /li liCompetitive salary and benefits package, tailored to your experience and skills; /li liMake a tangible impact by actively supporting our mission to provide affordable and sustainable solutions. /li /ul h3Seniority level /h3 ul liEntry level /li /ul h3Employment type /h3 ul liTemporary /li /ul h3Job function /h3 ul liManagement and Manufacturing /li liTechnology, Information and Internet /li /ul pLocation: Milan, Lombardy, Italy (San Vittore Olona, Lombardy, Italy) /p pReferrals increase your chances of interviewing at Bloq.it by 2x. /p pGet notified about new Field Service Coordinator jobs in Milan, Lombardy, Italy. /p pReady to join the revolution? /p pAt Bloq.it, we provide end‑to‑end solutions for Smart Lockers, and our software ecosystem, Bloq.it OS, is the leading tech solution available in the market. /p pWe've had the pleasure of working with some of the biggest names in e‑commerce, logistics, and retail in Europe, such as Vinted and DHL. /p pWe have recently become the fastest‑growing Smart Locker company in the world. Before Bloq.it the industry had stagnated and lacked innovation and good products. We strive to have the same impact in this industry as Tesla has had on the car industry. /p pWe believe that Smart Lockers are a big part of the future for everyone, and we want to play our part in making sure that Smart Lockers become as mainstream as the mobile phone. /p /p #J-18808-Ljbffr