Retail Business Services (RBS) supports Amazon’s Retail business growth worldwide through three core tasks: (a) Selection, where RBS sources, creates and enriches ASINs to drive GMS growth; (b) Defect Elimination, where RBS resolves inbound supply chain defects and develops root‑cause fixes to improve free cash flow; and (c) support for operational process for worldwide retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages machine and deep learning to scale the execution of these highly complex tasks that currently rely on human cognitive skills. Our solutions ensure that information in Amazon’s catalog is complete, correct, and comprehensive enough to give Amazon customers a great shopping experience every time. That’s where you can help.
We believe in “Work Hard. Have Fun. Make History” value by focusing on sharing learning experiences from the front line with the development teams. The options for people on the team are vast: if you like mastering a domain and going deep, we need you; if you can juggle three tasks and coordinate with multiple people during an incident, we need you; if you love the benefits of process and methodical improvement, you will love it here; if you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.
We challenge one another every day and hold ourselves accountable for our work product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem solving, and digging into complex issues.
We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When the problems seem hardest we are at our best, working harder to find the root cause and a solution.
Work/Life Balance
RBS Tech team puts a high value on work‑life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life‑long happiness and we encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one‑on‑one mentoring and detailed, constructive code reviews. We have casual coffee chats with Principal & Senior Engineers from RBS tech where you can have technical conversations around your work, technical challenges, suggestions, ideas and proposals and also seek advice and discuss things outside work, like life in general, your family, hobbies, etc. We provide trainings to employees through online learning platforms such as O’Reilly and also encourage them to take up AWS/ML certifications.
Key Job Responsibilities
We are looking for a sharp, experienced Business Analyst (BA) with a diverse skillset and background. As a BA, you will work directly with our business stakeholders to understand their processes, gather and document requirements, and identify solutions to address their needs. Using data analytics technologies and best practices, you will play a key part in translating business requirements into functional specifications, and collaborating with technical teams to build scalable systems. You will be responsible for uncovering root causes, trends, and patterns that impact the business, leveraging dashboards and visualizations to provide insights. You will thrive in an agile, fast‑paced environment, tackling unstructured and ambiguous problems on highly visible projects and initiatives. You will work with teams to understand key business problems/processes to create BRDs and build reports that enable product owners to answer questions quickly and accurately. You will work with cross‑functional leaders to understand their process and data needs and partner with them to build data solutions.
Basic Qualifications
* 4+ years of experience in tax, finance or a related analytical field
* 3+ years of business or financial analysis experience
* Experience making business recommendations and influencing stakeholders
* Experience defining requirements, creating business requirement documents, understanding business processes and using data and metrics to draw business insights
* Proficiency in SQL, ETL management, Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
Preferred Qualifications
* MBA or Master’s degree in Computer Science, Engineering, Statistics, Mathematics or related field
* Extensive experience in a data engineer or BIE role with a technology company
* Experience with statistical modeling/machine learning
* Coding proficiency in at least one modern programming language (Python, Ruby, Java, etc.)
* High attention to detail and proven ability to manage multiple, competing priorities simultaneously
* Ability to work in a fast‑paced environment where continuous innovation is desired
* History of teamwork and willingness to roll up one’s sleeves to get the job done
Inclusive Culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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