PWho we are. What we do. /ppWe are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. /ppWe want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. /ppIn a nutshell /ppAs a 2nd level Service Hotliner, you will take on the exciting challenge of providing top-notch technical support, focusing on the Tube product line delivered to customers worldwide. /ppWhat drives this department /ppThe Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience. /ppWhat you will be doing /ppProviding remote support to the 1st level by: /pulliIdentifying and assessing customers’ machine problems/causes. /liliGuiding 1st level, making clarifications, and providing background information. /liliImprovement feedbacks to 3rd level (RD, quality, production). /li /ulpYour education experience /pulliHands-on experience in technical field working with complex machines, preferably in service environment. /liliTechnical degree or experience in mechanical, electrical, or software engineering. /liliBasic task management and PC skills (CRM, Microsoft 365, Jira). /li /ulpWhat you need to succeed /pulliCustomer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. /liliWillingness to travel up to 20% worldwide and work from the office in Cazzago San Martino 3 days/week. /liliGood level of English. /li /ulpWhat’s in it for you /pulliA dynamic and inclusive work environment. /liliOpportunities for professional growth and development. /liliCompetitive compensation and benefit package. /li /ulpPeople power our purpose /ppImagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. /ppAs much as we are in a technology business, human beings drive real change. /ppInterested? /ppDoes this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks. /p