PpAs a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.
/p pThey will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.
/p pUnder the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.
/p pThey will supervise the Gate Coordinator (daily shift) and Gate operators (Shift).
They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.
/p h3Summary of responsibilities /h3 ul liResponsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and studying possible improvements.
/li liResponsible for planning operations resources.
/li liManages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays).
/li liOrganizes continuous training for the department employees.
/li liIdentifies tasks and goals clearly.
/li liSets priorities, plans and executes daily tasks efficiently.
/li liEnsures gates operations continuity.
/li liEnsures business continuity at the Terminal Gates on a 24/7 base.
Answers to Duty Phone and is available to support Gates operations at any time.
/li liEnsures the integrity of the cargo inside the terminal by physical check and following system instructions.
/li liEnsures that 100% of the cargo is registered at the gate in the gate system.
/li liSupports the strategy of the Terminal on Gate activities.
/li liTracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo.
/li liTracks and monitors all exchanges with external depots and ICD.
/li liDelivers Gate KPIs for management reporting.
/li liMeasures and reports on gate operational performance and develops plans to improve relevant key performance indicators, raising alerts when necessary and escalating to management.
/li liImproves existing operational processes to achieve the customer's expectations.
/li liSets standards and procedures for external suppliers (e.g. SDN) and monitors their performance.
/li liManages emergencies as per internal safety plan.
/li liControls and coordinates IMO classified cargoes in respect of internal procedures.
/li liChecks and controls instructions received in relation to reefer cargo.
/li liSets and monitors KPI reporting to evaluate gate performances.
/li /ul h3Customer Oriented /h3 ul liFollows the CEO strategy and COO/terminal operations guidelines.
/li liActs as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.
/li liCooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met.
/li liDefines, maintains and optimizes truck management with trucking companies and their truck drivers.
/li /ul h3Gate projects /h3 ul liSupports the Gate Operating System (GOS) Implementation with the GOS project manager.
Acts as a single point of contact for the project for IT, project management and technical team.
/li liLogs and maintains the gate systems Knowledge Error Database updated and ensures that gate operators are continuously updated on the latest updates.
/li liProjects implementation for future terminal developments.
/li liGate project owner/manager for new developments of the actual configuration and for the future features of the new gates.
/li /ul h3QHSE /h3 ul liEnhances Quality, Health, Safety Environment policies procedures to meet international standards and provide a safe working environment for all employees.
/li liSets up processes by following the global operational standards and shareholders' instructions.
/li liEnsures consistency of security standards.
/li /ul h3The Candidate /h3 h3Education Experience /h3 ul liStrong understanding of logistics stakes.
/li liUniversity degree in logistics, maritime and port, or process/industrial engineering.
Related business studies are desirable.
/li liPreferable experience in container shipping industry end-to-end and ability to relate with shipping company and other associated industry managers.
/li liExperience in handling technical issues and negotiations with third parties is desirable.
/li /ul h3Technical Skills Knowledge Required /h3 ul liISPS and Safety knowledge.
/li liIMDG knowledge.
/li liExperience in business SOP/KPI.
/li liBasic Excel knowledge.
/li liLean management knowledge and leadership.
/li liEffective Negotiation Skills.
/li /ul h3Behavioral Competences Required /h3 ul liExcellent communication and interpersonal skills.
/li liTeam building.
/li liConflict Management.
/li liCustomer Centricity.
/li /ul h3Role interfaces /h3 ul libInternal: /b /li liControl Room for items related to TOS, loading/discharging list, pieces blocked.
/li liGeneral Cargo manager for the in/out cargo that performs gate in/out inside the terminal.
/li liMaintenance / IT for any repairs and needs required to have all hardware / software / equipment / structure / furniture and other items working as requested.
/li libExternal: /b /li liTrucking companies and truck drivers.
/li liDelegates of Port Authority assigned in Terminal.
/li liADM/GdF, related for the commercial issues.
/li liCustoms/Guarda Di Finanza assigned in Terminal.
/li liDozvola team assigned in Terminal.
/li liBusiness Partners.
/li liCustomers.
/li liRepresentatives of shipping line.
/li /ul h3Language Requirements /h3 ul liFluent spoken and written English is a must.
/li /ul h3Other Requirements /h3 ul liValid EU work permit.
/li liWilling to relocate to Trieste on short notice.
/li /ul pHHLA-PLT is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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