IT Operation Manager - NOC Startup & MOC Delivery
Department : IT Operations
Reports to : CIO (Chief Information Officer)
Availability : Immediate or to be agreed upon
Role Description :
We are seeking an experienced and proactive IT Operation Manager to lead the start-up and development of our NOC (Network Operation Center) and contribute to the implementation of the new MOC (Managed Operation Center) service. The ideal candidate will have a strong technical and operational background, working closely with the SOC Manager to ensure integrated IT infrastructure and security monitoring and management.
This role involves building operational processes, defining service metrics (SLAs/KPIs), managing the technical team, and supporting the development of a modern, automated, service-oriented operational structure.
Main responsibilities :
* Design and lead the implementation of NOC, including architecture, tools, and operational processes.
* Collaborate with the SOC Manager to ensure effective integration between infrastructure and security monitoring.
* Contribute to defining and delivering the MOC service in an as-a-service model.
* Supervise daily NOC operations, including handling escalations, incidents, problems, and requests.
* Develop and maintain SOPs, manuals, and automated workflows.
* Define and monitor performance indicators and SLAs to ensure high availability and quality of service.
* Coordinate and train the operations team (1st and 2nd levels) to provide 24/7 service according to company standards.
* Support continuous improvement initiatives, capacity planning, and change management.
* Participate in technical reviews and meetings with the CIO and stakeholders.
Requirements
Technical skills :
* Proven experience managing NOCs or operation centers in enterprise environments.
* Advanced knowledge of monitoring systems (e.g., Dynatrace, PRTG, Zabbix, Nagios, SolarWinds).
* Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) and CMDB.
* Basic skills in networking, operating systems (Linux/Windows Server), virtualization (VMware/Hyper-V), and cloud platforms (AWS, Azure).
* Knowledge of ITIL processes (Incident, Problem, Change, Service Request).
* Experience in ISO 27001 or high-security environments is a plus.
* Operational leadership and team management skills.
* Ability to work in multifunctional and dynamic teams.
* Excellent communication, problem-solving, and prioritization skills.
* Service orientation and customer focus.
Preferred qualifications :
* Certifications such as ITIL, Cisco, Microsoft, or CompTIA.
* Experience collaborating between NOC and SOC or in MDR/XDR environments.
What we offer :
* Participation in launching an innovative service (MOC).
* State-of-the-art and dynamic technology environment.
* Opportunities for professional growth and certification.
* Collaborative and innovative work environment.
The search is open to men and women (ex L.903/77).
Interested candidates should email a detailed CV with authorization to process personal data (art. 13 D. Lgs 196/2003) to:
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