About the role
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As the Regional After Sales Representative – Passenger Cars, He/She is responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region.
He/She supports the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. He/She plays an important role in developing, implementing, and maintaining service products and After Sales propositions. He/She ensures that service procedures are carried out correctly and perform all necessary administrative tasks.
This role reports directly to the Aftersales Manager in Italy.
Location
Southern Italy
Key responsibilities
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Support the dealer network, focusing on high quality and mutual satisfaction, and act as the BYD after-sales contact person. Ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.
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Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.
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Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A; and service qualitative and quantitative objectives.
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Secure the quality of the service network through timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.
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Introduce BYD Aftersales Service IT systems/platforms, and ensure deployment in each dealer and service shop.
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Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.
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Assist dealer after-sales management in creating the best customer satisfaction and after-sales experience processes (NPS from service).
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Support and communicate with BYD spare parts team/warehouse, technical support, and warrant