Working at Freudenberg: We will wow your world!
Responsibilities:
1. Customer Quotation Management: Review customer expectations, align with account managers and Lead Centers, prepare pricing, and handle the quoting process within CRM, including follow-up.
2. Sample and Tooling Management: Handle all relevant sample and tool orders in alignment with the relevant production plants, including the invoicing process.
3. Pricing Management: Maintain customer-specific prices in SAP and manage price increases in alignment with account managers.
4. Customer Master Data Management: Ensure accurate and up-to-date customer data.
5. Support on Customer Contracts: Assist with terms and conditions, commercial/logistics/price agreements.
6. Commercial Handling: Manage customer-specific requirements and handle customer debit/credit notes.
7. CRC coordination: is the reference person for REACH declaration.
Qualifications:
8. Educational Background: Bachelor’s degree in Business, Sales, or a related technical field.
9. Professional Experience: Previous experience in a commercial field, preferably in Customer Service or Inside Sales.
10. Language Skills: Fluent in Italian, English, and French, German is a plus.
11. Technical Skills: Excellent PC skills, including Microsoft Office Suite (especially Excel and Outlook), and ERP (SAP), CRM, REACH declarations.
12. Customer Orientation: Strong focus on customer needs and satisfaction.
13. Communication & Interpersonal Skills: Strong verbal and written communication skills, positive approach, and ability to build strong partnerships.