Ph3Who We Are /h3pApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. /p h3What We Offer /h3pLocation: /ppMilan, ITA /ppYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. /ppAt Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. /p h3Key Responsibilities /h3 h3Operational Financial Management /h3ulliDefines and monitors performance metrics, reporting progress against business unit and customer-specific goals. /li /ululliForecasts manpower, financial, and operational requirements for service activities including start-ups, warranties, service agreements, and paid services. /liliManages service projects to ensure timely and cost-effective completion within budget. /liliOversees local inventory and RMA (Return Merchandise Authorization) procedures, ensuring compliance and cost control. /liliMaintains Days Sales Outstanding (DSO) and warranty reserves in line with company targets. /li /ululliMonitors and analyzes key performance indicators (KPIs) to assess service efficiency, customer satisfaction, and operational effectiveness, implementing corrective actions as needed to meet business objectives. /li /ul h3Customer Satisfaction Service Delivery /h3ulliServes as the primary interface for customer sites in Italy, ensuring service commitments are fulfilled and satisfaction is maintained. /liliEscalates system issues promptly according to established procedures to minimize downtime. /liliDelivers on guaranteed uptime and service parameters as agreed with customers. /liliAnticipates customer needs and drives the implementation of effective solutions to high-value problems. /li /ul h3Team Leadership Development /h3ulliInterviews, hires, and trains Customer Engineers (CEs) to support service operations. /liliFosters employee engagement through clear communication, goal setting, and career development planning. /liliPromotes a culture of safety and continuous learning, ensuring the team maintains required skills and certifications. /liliIdentifies and nurtures leadership potential and specialist talent within the team. /li /ul h3Quality Continuous Improvement /h3ulliLeads initiatives to improve service quality, reduce cycle time, and enhance technical performance. /liliEncourages workforce involvement in continuous improvement and operational excellence programs. /li /ul h3Qualifications /h3ulliProven experience in field service management or a similar operational leadership role. /liliStrong understanding of service delivery, customer satisfaction, and team development. /liliExcellent communication, problem-solving, and organizational skills. /liliAbility to manage budgets, forecasts, and performance metrics effectively. /li /ul h3Additional Information /h3pbTime Type: /b Full time /ppbEmployee Type: /b Assignee / Regular /ppbTravel: /b Yes, 25% of the Time /ppbRelocation Eligible: /b No /p pApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. /p /p #J-18808-Ljbffr