Role:
We are looking for a Resident IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably multinational companies.
Your tasks are…
* Technical support IMAC and break-fix
* Support for hardware, such as workstation and mouse, keyboard, monitor, scanner, and non-MPS printer support
* Provide setup and technical support for conference rooms and internal VoIP phones.
* Collaborate with IT Infrastructure support groups to escalate incidents and follow up to ensure timely resolution.
* Communicate regularly with the Deskside Management Team to address asset management, break/fix, and service desk processes
* Update windows workstation to latest version of OS
* Coordinate with OEM/3rd party for connectivity and infrastructure issues as needed
* Manage issues related to conference room audio issues and configure printers and Desktop issues
* Perform user management and access management in Active Directory and Azure Active Directory
* Work on configuring Cisco ACI Cisco switches Cisco routers Cisco Meraki SDWAN devices and Cisco WLCAPs
* Provides break-fix support and the development/rollout of new capabilities.
* Manages the life cycle of IT devices in supported sites.
* Supports on-call schedule and response to priority IT incidents as needed.
* Ensures SLA targets for incident and request resolution are met and perfectly exceeded.
* Assists in determining, evaluating and recommending technical solutions to address business needs.
* May administer certain user accounts, to include security, account creation, account deletion, and all related maintenance.
* Maintains all relevant technical documentation to ensure easy knowledge transfer within area of responsibility.
Location: Lomagna (Lecco - fully onsite)
Employment contract: 1-year fixed-term (with possibility of transformation into permanent)
Requirements:
* Level 2 Support - Enduser Support
* Ideally background as IT engineer with at least 2 years of experience
* Experience in OS, Apps and H/W installation and troubleshooting depending on project products
* Good English and fluent Italian
* Familiar with ticketing system
Benefits:
* Buddy program
* Internal career development program
* International job opportunities
* Onboarding program
* Staff discounts
* Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.