The Contract Logistics Customer Service Specialist works within the Contract Logistics Function. ? Contract Logistics provides innovative end-to-end warehousing and distribution solutions carried out to scale in a structured and standardised manner to optimize supply chain operations for our customers. Is part of the Customer Service Department, driving services and systems that provides the highest level of customer satisfaction. How you create impact Customer Service Help to ensure accurate, consistent, and timely information in between departments and with customers Contribute to customer support activities, regarding order shipments, discrepancies, billing, etc. Data and report activities Compile, sort, and verify data is accurate before order entry and effectively solve potential problems and/or discrepancies Investigate overdue and damaged shipments Support to analyse complaints relating to billing or the service rendered, sending complaints for non-performance to the services responsible for investigations, promptly updating customers What we would like you to bring >3 years' experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure Experience with metric oriented and data analysis-based work environments characterized by the respect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems Deep expertise in managing a large scale b2b client and communicating with external senior stakeholders - which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity Required deep fluency in English language both in written and spoken Knowledge of main ERP / WMS (such as SAP, Blueyonder) and their logics will be considered as a strong plus. What's in it for you As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. Who We Are Logistics shapes our daily lives - from the goods we consume to the healthcare we need. At KuehneNagel, your day-to-day work goes beyond logistics; it supports the big and small moments in people's lives around the world. As a global leader with a strong structure and a forward-looking vision, we offer a safe and stable environment where your career can make a real impact. Whether we're helping to deliver life-saving medicines, developing sustainable transport solutions, or supporting local charities, your career will contribute to far more than you can imagine. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.