MissionAt Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.ProductToo Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.ScaleWe're growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries have together already saved 517+ million meals from going to waste, avoiding over 1.4M tonnes of CO2e from entering the Earth's atmosphere! Our partners in North America include Tim Hortons, METRO and Whole Foods Market.ImpactWe are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME's 100 Most Influential Companies. Most recently, we won Apple's coveted Cultural Impact Winner.Role OverviewWe're looking for an exceptional bilingual Customer Experience Specialist (German & English) to join our Global superstar team at Too Good To Go.This role is fully remote within Italy.Your MissionReporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You'll inspire and empower them to take action against food waste and to become part of the movement.ResponsibilitiesBeing the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phoneAnswering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)Handle priority situations with high care, as well as contact users and stores proactively when necessaryHelp build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To GoBeing a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviourUnderstand and communicate our customers' needs and motivations to our internal teams locally and globallyCommunicate in German or English, and when necessary utilise translation tools for additional languages.RequirementsExperience in Customer Service or Account ManagementFull written and verbal proficiency in German and English to communicate with users and partners.A first‐class and inspiring communicator, who is able to draw on those skills to set the bar high.Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.Detail‐oriented individuals who are able to stay focused through repetitive tasks.Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.We win together: Food waste is a big beast to fight. We believe in a #oneteam.We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.We keep it simple: Our ambitions are bold but our solutions are simple.We build a legacy: We're proud of the change we're driving.We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.What we have to offerA rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.Working alongside an international community of users, partners and 1,350+ colleagues across 21 counties that are on the same important mission.Personal and professional development opportunities in a fast‐paced scale‐up environment.An inclusive company culture where you can bring your authentic self to work.A strong, values‐driven team culture where we celebrate successes and socialise with colleagues that care.WORK FLEXIBLY:Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leaveHealth insurance and pension plans (subject to country of employment).Additional days off for significant life eventsCELEBRATE & SOCIALISERegular social events like summer and winter parties.Get to know our community with a monthly free Surprise BagPaid volunteer time through our Shareback volunteering programmeWomen in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource GroupsHow to applyWe take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.Submit your CV and Cover letter in English.Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.A Movement for EveryoneWe want to inspire and empower everyone to fight food waste together. With that mission, it's only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong.We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.#J-18808-Ljbffr