Amazon is the most customer-centric company. In light of this, the company offers our most engaged customers – sellers/vendors (and not only) – the highest level of services, encouraging them to participate in growing their businesses on Amazon.
Amazon Vendor Services (AVS), in partnership with Retail Business Services (RBS), is a paid B2B service that aims to help key Vendors partner with Amazon.
The Vendor Consultant (VC) will help shape and deliver strategies for managing key metric pillars for Amazon AVS vendors.
Soft Skills: bright, customer-centric, driven, and creative. The Vendor Consultant will interface internally with leaders from RBS, Retail, and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. They will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com.
The Vendor Consultant will conceive, create, and analyze a wide range of data to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. They will also examine strategic and operational aspects of the vendor’s business with Amazon, conduct root cause analysis of issues and opportunities affecting the vendor’s business. The focus will be on strategic and operational management of customer relationships with vendors.
Key job responsibilities
* Success will be measured by the performance of your internal teams on input metrics and the impact of vendors on creating a great customer experience.
* Partner with the Retail (AVS) Team to manage vendor relationships by championing the vendor’s needs at Amazon.
* Build communication channels at all levels, set proper expectations, provide clear status updates, and manage growth plans for vendors.
* Build and execute strategic account plans that deliver key business opportunities and relevant KPIs for vendors and Amazon.
* Collaborate with internal Amazon teams and vendors to improve operational aspects of their business, enhancing the consumer experience.
* Conduct deep analysis on issues faced by vendors and develop recommendations and action plans based on data to improve vendor experience.
* Provide thought leadership around planning, roadmaps, and execution.
* Establish long-term partnerships with key vendor partners for the group of vendors managed.
* Support launches of new programs and features.
* Conduct regular WBRs and MBRs with vendors to highlight business metric performance and develop action plans.
* Influence metrics by understanding them, creating realistic forecasts, taking calculated risks, and reacting quickly with new action plans.
BASIC QUALIFICATIONS
* B2 Certification minimum (German)
* 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, or supply chain
* 2+ years of experience interacting with customers/stakeholders
* 1+ years of program or project management experience
* Experience using data to influence business decisions
* Knowledge of advanced Excel (Array and Statistical formulas)
* Excellent business communication and interpersonal skills
* Ability to work independently and in a team environment
* Fast learner with the ability to deal with ambiguity
PREFERRED QUALIFICATIONS
* Knowledge of macros and data analytics
* Ability to drive process or procedure improvements
* Knowledge of tools such as SharePoint, SIM-ticketing, project management tools, and experience using scripts.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr