Ph3Your role /h3 pAs Technical support manager, it will be your overall mission to lead, guide and support the technical support organization on their main activities in the most efficient way, for the PCS business. /p pThe function is located in the Production Company in Castello d’Agogna and will report to the General Manager. /p pWhat we expect from you? /p pWe are looking for a highly motivated driven person and a real teamplayer that is solution oriented: /p h3Projects /h3 ul liLead the technical support to timely execute the development projects (PCM), respecting what has been agreed in the Master Specification and taken into account design for life principles, budget, timing, lifecycle costs, maintenance costs, deliverables, training…. /li /ul h3Product Quality /h3 ul liHigh involvement and close follow‑up from the technical support team of the product quality in the field by analyzing the feedback from the CC’s through WAnT, FReT, myQUEST,… with all available tools as there currently are SAS VA, Power BI, etc. /li liEnsure that you and the team members initiate counter actions with all involved departments to solve quality issues in a fast and efficient way. /li liIntroduce counter actions at CC’s and in production to improve the product quality. /li /ul h3Field Support /h3 ul liFurther implement augmented support as a first in mind toolset for technical support to improve the time to solution and to reduce delays due to travel time, …. /li liFocus on building Trax troubleshooting guides with the help of the Gecia team in order to increase the “selfsupport” of the local field service engineers so they can perform their tasks independent, prepared, efficient safe in one go. /li liSmartlink analyses and dashboards is an important input for solving problems happening in the field. /li liSee that documents are/become available on the standardized platforms. /li liThe goal is that the field becomes self-supportive and that firefighting becomes the exception. /li /ul h3Training /h3 ul liSupport our Air Academies with quality material, standardized simulators and troubleshooting exercises to perform trainings and decrease the time to competence of the field service engineers. /li liDevelop and provide technical training packages to ensure field competence is in pace with equipment development. /li liDefine and follow up the competence gaps in the customer centers and provide hands on product trainings for Customer Centers to close prevent competence gaps and monitor their effectiveness. /li /ul h3Team Coaching /h3 ul liBuild the structure and cross divisional mindset to provide professional and timely day to day service support to the Customer Centers, in all required competences. /li liManage the daily support processes, follow up on KPI's, take actions where needed. /li liManage the quality follow up meetings such as PQM and TCM, and contribute to its effectiveness. The ultimate target being to reduce product warranty costs continuously. /li liCoach and empower the service specialists/experts and give strong support in improving the effectiveness. /li liThe function is a newly added in the organigram and you will get the chance to build the technical support part of it. /li /ul h3Educational requirements /h3 ul liDegree in technical disciplines: Mechanical, Electronic or Management Engineering or similar through experience. /li liTraining in Project Management (certifications such as PMP or Prince2 are a plus). /li liKnowledge of data analysis and digital tools (e.g. Power BI, SAS VA). /li liExcellent knowledge of Italian and English. /li /ul pWhat you can expect from us? /p pAtlas Copco is a bSwedish company /b, the Swedish human culture continues to flow through the veins of our employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, … but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you the flexibility to find an optimal work life balance. /p pWould you like to get to know us? Hope to see you soon! /p h3Uniting curious minds /h3 pBehind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. /p /p #J-18808-Ljbffr