FlexAuto is growing rapidly and we are looking for a Customer Care Associate to join our premises in Rome, Italy. This position entails an active involvement in the Customer Experience.
Who We Are
FlexAuto is more than a car leasing company. We redefine the way consumers own a car by offering flexible and accessible terms and an all inclusive premium service. Our aim is to elevate the car leasing field and pave the way for the future of mobility in Greece, Italy, Cyprus, Mexico and across the globe.
People at FlexAuto
We are constantly looking for curious and ambitious minds that are eager to be part of an exciting journey and a very strong professional team, so if you are ready to kick off your career at one of the most promising European scaleups, join us!
Position Summary
The Customer Care Associate will handle inbound calls from existing customers, providing accurate information about our fleet management services. They will serve as a liaison between clients (B2B/B2C) and our fleet team, ensuring clear communication and quick, process-aligned solutions to any issues. This role focuses on both resolving concerns and building strong customer relationships through exceptional service.
Requirements
* Recent graduate from a top tier University in Italy or abroad in the fields of Marketing, Business, or Communications.
* A minimum of 2 years of experience in a call center or phone-based customer service role is required. Additional experience in similar customer-facing environments is a strong plus.
* Exceptional interpersonal skills and ability to coordinate a number of tasks with a wide range of stakeholders within a startup environment.
* Customer-first mindset and proven ability to commit to your work.
* Can act independently, solve problems by yourself and enjoy going the extra mile to make sure our customers are served perfectly.
* Ideally, you are an automotive enthusiast!
Benefits
* Opportunity to work in one of the fastest-growing scaleups
* Free coffee and beverages
* Car benefits
* Ongoing training and development
* Competitive salary
* Amazing working environment based on Respect, Fairness, and Transparency
All applications will be treated in utmost confidence and will only be seen by members of our recruitment team.