Job Description - IT / Plant Floor Support Specialist
Location: Reggio Emilia, ItalyType: Full-Time OnsiteDuration: Multi-year (embedded role)Client Environment: Global manufacturing organization
Overview
North Point Technology is hiring an on-site IT / Plant Floor Support Specialist to act as the primary technical resource inside a manufacturing facility.
This role supports both office IT and plant-floor systems, ensuring operations stay up and running.
What You’ll Do
Act as the on-site IT owner for the facility
Respond to and resolve day-to-day technical issues
Support both office users and plant-floor personnel
Keep systems running to avoid operational downtime
Responsibilities
Troubleshoot laptops, desktops, and workstations
Set up and deploy new user machines
Support printers, scanners, and plant-floor devices
Diagnose and resolve basic network/connectivity issues
Provide hands‑on support for industrial PCs and terminals
Install, replace, and maintain hardware onsite
Coordinate with centralized IT teams for escalations
What You Need
Comfortable working onsite in a manufacturing environment
Experience supporting end‑user devices and plant-floor systems
Basic networking knowledge and problem‑solving ability
Ability to work directly with operators and engineers
Reality of the Role
This is a hands‑on, onsite role. You’ll be walking the floor, fixing issues in real time, and keeping both office and production environments running.
For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
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