Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The role:**
The Sales Process & Performance Trainer is responsible for supporting the coordination, organization, and facilitation of training programs that enhance the skills, knowledge, and performance of the sales organization. This role focuses on the successful execution of sales training programs aligned to business priorities, organizational needs, and sales strategies. The trainer will have strong facilitation skills, knowledge of market dynamics, and an understanding of effective sales behaviors. This role requires language proficiency and the ability to support a geographically and culturally diverse sales audience.
**Principal Responsibilities:**
_Sales Training Program Development:_
+ Training Planning: Collaborate with Sales Excellence and segment leadership teams to help plan and execute sales training programs that address role-specific skills, sales process, and sales tools/systems.
+ Content Customization & Structuring: Work with subject matter experts (SMEs) and the SX Learning & Development team to gather, localize, and organize sales-specific content that reflects real-world selling scenarios and supports regional needs.
_Sales Training Delivery:_
+ Facilitation: Deliver high-impact, interactive sales training workshops (in-person and virtual), covering topics such as foundational sales methodologies / process, soft skills, consultative selling & product positioning, sales & territory planning, and Channel Management.
+ Virtual Learning Execution: Lead and support live virtual instructor-led sessions via platforms such as Zoom or Microsoft Teams, ensuring professional and engaging learner experience.
+ Learning Reinforcement: Support post-training reinforcement through job aids, learning follow-ups, and communication campaigns.
_Program Management & Support:_
+ Session Logistics: Coordinate training schedules, session invites, calendar updates, and material distribution across multiple geographies and time zones.
+ Vendor Coordination & Alignment: When applicable, leverage training vendors to provide specialized training or address local language needs
+ Participant Experience: Act as a point of contact for participants before, during, and after training, ensuring a smooth experience and providing timely support.
_Evaluation & Continuous Improvement_ :
+ Feedback Collection: Administer and analyze post-training surveys to assess satisfaction and learning impact; identify opportunities to improve content and delivery.
+ Reporting: Track key learning metrics such as attendance, engagement, knowledge application, and sales performance; contribute to dashboards and summaries for program owners and sales leaders to articulate training program ROI.
_Market Awareness & Language Proficiency:_
+ Market Familiarity: Maintain a working knowledge of the company's products, industry trends, and competitive landscape to ensure training content remains relevant and impactful.
+ Cultural & Linguistic Competence: Deliver training and communicate effectively with sales teams across regions. Language proficiency in English and Italian is required; fluency in additional languages (e.g., Spanish, French, or others) is highly valued.
**Qualifications:**
+ Bachelor's degree in Business, Communications, Human Resources, Education, or a related field
+ At least 5/7 years of experience in a similar role within a multinational company
+ Proven experience facilitating training sessions in live and virtual formats
+ Familiarity with the sales cycle, common sales methodologies, industry trends, and CRM tools (e.g., Salesforce & Dynamics)
+ Exposure to regional or global sales teams and ability to adjust content/delivery based on audience needs
+ Experience working with cross-functional teams to execute training aligned with strategic initiatives
+ Language proficiency in English and Italian required; fluency in French or any additional language(s) preferred
+ Strong presentation and facilitation skills with the ability to lead engaging, outcome-driven learning sessions
+ Knowledge of adult learning principles and training delivery best practices
+ Excellent organizational and time management skills with attention to detail
+ Strong interpersonal and cross-cultural communication skills
**Travel requirement:** 30% **Location:** Lainate (MI) or Vicenza (VI)
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.