Ph3Job Requirements /h3 h3Purpose of the Role /h3 pThe IT Manager for Italy serves as the point of contact for all IT activities and requests within the country. The role is based in Segrate (Segreen Park) and supports also the production plant in Latina. /p pHe or she ensures the proper functioning of local IT systems, guarantees compliance with Italian IT regulations, and maintains a high level of collaboration with international IT teams (Network, Server, Workplace Management, Software, Procurement), acting as an interface between the local Business, Production, Administration departments and Global IT. /p h3Key Responsibilities /h3 pServe as the single point of contact for IT across all of the company’s Italian locations for issues, requests, incidents, and IT changes. /p pManage and coordinate local IT support activities (hardware, software, network, workplace) to ensure operational continuity for users. /p pCollaborate daily with international IT teams (Network, Server, Workplace Management, Applications, Procurement) to implement projects, resolve complex issues, and ensure alignment with global standards. /p pEnsure that the local IT infrastructure aligns with global policies and corporate best practices. /p pEnsure compliance with Italian IT regulations and legal obligations (e.g., privacy and data protection, cybersecurity, NIS2, data retention, industry-specific regulations, software licenses). /p pMonitor and manage local IT vendors in accordance with global guidelines (contracts, SLAs, service quality, costs). Control the budget and procurement process of IT services that need to be locally provided or paid for. /p pSupport the implementation of new IT systems, applications, and tools at Italian locations, overseeing basic training and user adoption. /p pMaintain effective communication with local and international management, providing updates on system status, significant incidents, projects, and risks. /p pPromote a culture of collaboration and service toward Italian and international colleagues, ensuring availability, attentiveness, and support. /p pIdentify and propose improvements to local IT processes to increase efficiency, security, and service quality. /p pInstall, configure, and test hardware, software, and other technical systems (e.g. laptops, desktops) on-site for users. Troubleshooting: Identify, diagnose, and resolve technical issues related to equipment, systems or software onsite. /p pManaging the entire PC leasing lifecycle for PCs. /p pMaintain an accurate device inventory and keep the CMDB up to date at all times for local CIs. /p pMaintain tidy and organized IT rooms, server rooms and storage areas. /p h3Work Experience /h3 h3Technical Skills /h3 pStrong knowledge of enterprise IT infrastructure: networks, servers, Microsoft environments, workstations (desktops, laptops, mobile devices), business applications, SAP. /p pFamiliarity with cybersecurity principles and data protection best practices. /p pBasic knowledge of relevant Italian IT regulations (privacy, data protection, NIS2, compliance, software licensing, etc.). /p pExperience managing IT vendors (contracts, SLAs, escalations). /p pKnowledge of ServiceNow is a plus. /p h3Language and Communication Skills /h3 pExcellent spoken and written English for daily interactions with international colleagues and teams. /p pExcellent internal communication skills, able to translate technical topics into language understandable to the business. /p pAbility to work in multicultural and geographically distributed teams. /p h3Personal Skills /h3 pStrong focus on service and user support, with a helpful and collaborative approach toward both Italian and international colleagues. /p pAbility to work independently, manage priorities, and meet deadlines. /p pProblem-solving, proactivity, and attention to detail. /p pAbility to mediate between local needs and global guidelines. /p /p #J-18808-Ljbffr