Job Purpose The purpose of the job is to manage accurate and timely execution of the order fulfillment process for customers, acting as the main point of contact for all customer related issues, while proactively anticipating order‑to‑cash risks and leveraging systems, digital tools and data to enhance delivery performance and the overall customer experience in a dynamic supply environment. Day in the Life
Manage the order execution processes and steps for selected customers, proactively monitoring open orders, allocations, credit status and delivery constraints to anticipate disruptions, manage priorities and own escalations end‑to‑end. Act as primary interface with Planning, Sales, Supply Chain or other internal stakeholders during order execution, balancing customer commitments with operational feasibility and cost‑to‑serve considerations. Address issues in the order‑to‑cash process with a detailed end‑to‑end understanding from forecast, order entry, planning, shipping and documentation—including letters of credit, country‑specific labels, and other requirements—to identify risks, address root causes and prevent recurrence up to billing and credit management. Provide customers with the right service level at optimal cost, ensuring timely invoicing and reliable execution. Perform all required activities and SAP transactions for deliveries from a Business Unit managed distribution platform, ensuring data accuracy and using SAP reporting tools to monitor service performance, identify trends and support improvement opportunities. Actively contribute to continuous improvement initiatives within the order‑to‑cash process, including process simplification, standardization and support of automation or system enhancements.
Education
Bachelor degree in economics, marketing, technical courses or equivalent experience. Sound financial and commercial skills.
Work Experience
Minimum 4 years of broad experience in a commercial and/or technical role. Demonstrated use of multiple SAP transactions and modules. Good experience with the financial and commercial aspects of the order‑to‑cash process, including credit management, billing and payment‑related requirements.
Skills
Clear, structured and confident communication skills, including professional handling of customer and internal escalations. Strong analytical and problem‑solving skills with the ability to manage complexity and prioritize effectively in a fast‑paced environment. High sense of ownership and accountability for customer outcomes beyond transactional execution. Advanced IT skills, specifically with SAP and MS Office tools such as Excel and Outlook. Comfort working in a digital, process‑driven and continuously evolving systems landscape.
Languages
Fluent in English, both in writing and speaking. Basic knowledge of German and/or Italian preferred.
Benefits
Competitive salary package. Health and Pension Fund. Welfare Platform. Flexible work environment, including the option to work up to two days a week from home under the company’s Global Remote Work Policy. Continuous learning and development programs.
Competencies
Build Partnerships. Drive Innovation. Grow Capabilities. Promote Inclusion. Motivational Fit. Technical Skills. Deliver Results.
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