Role Purpose
Provide to Vodafone Top Customers an excellent technical assistance.
The candidate will have to demonstrate and skills on networking and Cloud and will be a part of a high skilled team with advanced training sessions before taking in charge real Customers.
She/He will demonstrate learning capacities and a proactive approach towards new technologies and tools.
Key accountabilities and decision ownership
• Manage in first person all technical requests on Top Vodafone Customers
• E2E accountability on Customer for in life management (Incident, change and service requests)
• Problem management
• Customer Experience management
• SLAs accountability
Core competencies, knowledge and experience
• Basic experience in Cloud environments
• Certification in Azure public Cloud Environment
• Familiar with troubleshooting
• Knowledge of LAN protocols (DHCP, DHCP snooping, 802.1x etc) and segmentation (VLAN VxLAN etc)
• Flexible and open-mind attitude toward innovative services and new technologies
• Good communication skills (speaking and writing)
Must have technical / professional qualifications
• Good English speaking, understanding and writing (at least B1)
• CCNP certification or equivalent
• Strong accountability and motivation
• Academic Background: Engineering Degree
Sede preferenziale: Milano e Catania
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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