PstrongemABOUT TOSCA /em /strong /ppemTosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single-use packaging. /em /ppbr/ppbr/ppstrongTo strengthen our Customer Service-department at our office in Agrate Brianza (Italy), we are currently recruiting an enthusiastic Customer Service Asset Specialist. /strong /ppbr/ppbr/ppstrongPosition Purpose /strong /ppbr/ppbr/ppstrongAs the primary point of contact for customers in Italy, we are looking for a Customer Service Asset Specialist to replace a team member on maternity leave. /strong This role will ensure a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing support. /ppbr/ppstrongBased in Milan/Italy /strong, you will be closely working with internal departments to address customer needs, contributing to quality and continuous improvement among our processes. /ppbr/ppbr/ppstrongResponsibilities /strong /ppbr/ppCustomer Relationship Management Support /pulliAct as the primary point of contact for customers in Italy, ensuring prompt and professional support. /liliManage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships. /liliServe as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution. /liliSupport customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution. /liliContribute to monthly customer review meetings, providing insights and recommendations for continuous improvement. /li /ulpbr/ppOrder Asset Management /pulliEnsure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams. /liliOversee and manage customer stock audits, including evaluation, communication, finalization, and follow-up actions. /liliMonitor customer declarations and transactions, promptly addressing any discrepancies or concerns. /li /ulpbr/ppbr/ppData Process Administration /pulliMaintain and update customer master data, ensuring accuracy and compliance with company policies. /liliTrack and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements. /liliSupport process improvements to enhance efficiency in customer service, order management, and asset tracking. /li /ulpbr/ppbr/ppstrongEducation and Experience /strong /p ulliYou have a bachelor’s degree or High school diploma or acquired equivalent knowledge through experience in a Customer Support position. /liliMotivation and ability to learn is more important than years of experience. /li /ulpbr/ppbr/ppstrongSkills and Competences /strong /ppbr/pulliYou work efficiently and communicate professionally with customers as well as within a cross-functional and team-based environment /liliYour way of working is characterized by accuracy, precision and focus. /liliYou are able to work under pressure and can work independently and in a structured manner. /liliYou have a very good command of written and spoken Italian and a solid command in English. /liliYou know your way around MS Office. Training-on-the job will be provided for our internal software. /liliYou are customer oriented and an enthusiastic team player, ensuring operational excellence while fostering strong customer relationships. /li /ulpbr/ppstrongOur Offer /strong /ppbr/ppstrongThis concerns a temporary contract, replacing a colleague who is going on maternity leave. Upon a favorable evaluation, this contract may be converted into a permanent position, with a competitive remuneration package in line with your knowledge and experience. /strong /ppWe continuously invest in your personal and professional development through our training coaching programs. /ppYou will join a dynamic and fast growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels. /ppbr/ppemInterested? /em /ppWe cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. /ppbr/ppstrongSend us your CV and your letter of motivation in English. /strong We’re looking forward to meeting you! /ppbr/ppWe value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. /ppbr/ppExternal recruitment services/agencies will not be used for this position. /p