Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.WHAT YOU WILL DOResolve customer parts problems at parts counter or by phone. Identify part numbers, availability & recommend necessary items. Inspect worn, damaged or defective part(s) to determine replacement required. Complete parts order form or data entry.ESSENTIAL DUTIES & RESPONSIBILITIES
The Parts Counter Advisor is responsible to provide prompt, courteous contact with customers and/or guests (walk‐in, phone, email, etc.) and direct service as appropriateProcess parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s)Process repair shop parts orders and/or returnsResearch equipment, parts, or allied products to meet specialized customer requirementsMay have to lift up to 25‐30 pounds on occasionMay work in an environment where hazards are presentRequires frequent hand use for typing, operating the phone, handling materials, and other job‐related tasksOther duties as assigned
WHAT WE EXPECT OF YOUWe all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.BASIC QUALIFICATIONSEDUCATION & EXPERIENCE
High School Diploma (or equivalent) required and three or more years of relevant experience desired.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
Able to communicate effectively with customers, co‐workers, vendors, and managers.Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).Displays flexibility, handles changes to assigned tasks with ease.
WHAT'S IN IT FOR YOUAt Thompson Machinery, we believe that great benefits are more than just perks— they're essential for employee well‐being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.THE BASICS
Various medical plan options, including a no‐cost optionVision and dental insuranceEmployer‐paid short‐term and long‐term disability insuranceEmployer‐paid basic life insurance401k matchingProfit Sharing8 paid holidays annuallyInitially up to 15 days of Paid Time Off annually with increase after five years of serviceEmployee Assistance Program (EAP)
WHAT SETS US APART
Competitive payExposure to world‐class CAT training and developmentTuition ReimbursementTool Purchase Assistance to buy high‐quality tools at deep discountsAnnual stipend toward the purchase of work bootsCompany Incentive Bonus ProgramPaid Veteran holiday annually to all service membersTraining and Development programsWork uniforms and professional cleaning servicesFinancial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.#J-18808-Ljbffr