GENERAL ROLE
The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He / She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.
MAIN RESPONSABILITIES
* Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
* Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
* Support customers providing all type of information, including aftersales product care suggestions;
* Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
* Collect and update client data, in accordance with privacy policy and company procedures;
* Play an active role in customers’ events and animations whenever needed;
* Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.
PROFILE
* Bachelor’s degree preferably with a fashion / linguistic focus;
* Fluency in Italian and English. A third language will be considered an advantage;
* Professional background : experience in the direct sales to clients, preferably in a luxury good boutique;
* Proficient with Excel / IT tools;
* Willing to work temporarily. It is a fixed-term contract with expected full-time working hours.
* Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
* Hermès engages positive and passionate people who own the following requirements :
* Excellent interpersonal and communication skills, with a customer service orientation;
* Team player mentality to build meaningful relationships and ability to work autonomously;
* Availability, flexibility and dynamism to function in a high-pace environment;
* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
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