Bonfanti Design Hotel is a stylish 4-star superior hotel located in the heart of South Tyrol's Puster Valley. Blending modern design with Alpine charm, the hotel offers high-end hospitality, a gourmet restaurant, and an exceptional wellness area with pools, saunas, and a natural swimming pond. We are dedicated to providing unforgettable experiences for our guests in a refined yet welcoming atmosphere.
Responsibilities:
* Facilitates check-ins and check-outs of guests
* Liaise with different teams concerning operations
* Provide premium guest service experiences for clients throughout their stay
* Liaise with the housekeeping team to provide an overall comfortable guest experience
* Cash handling and credit processing as required
* Resolve guest complaints or otherwise follow up with the manager.
* Reach out to guests to communicate room is ready
* Be familiar with hotel services and promotions and promote them.
* Attend to guests' queries, needs and other special requests
* Follow department policies, procedures and service standards, including all safety policies.
Qualifications:
* Fluency in Italian with good English and/or German (MUST).
* Excellent written and verbal communication, interpersonal skills.
* Highly organised, results-oriented with the ability to be flexible and work well under pressure.
* A degree or Diploma in Hospitality Management is a plus.
* Computer knowledge in a Windows environment (Word, Excel, Outlook).
* Background in hospitality is an asset.
* Must be a team player and be able to multi-task.
Contratto di lavoro: Tempo pieno
Retribuzione: €15.148,79 - €30.668,24 all'anno
Domande di preselezione:
* Conosce i software PMS? In particolare Asa?
Esperienza:
* receptionist: 1 anno (Preferenziale)
Lingua:
* Inglese (Obbligatorio)
* Tedesco (Preferenziale)