Job Summary The IT Desktop Support Engineer is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. This role ensures the smooth operation of the organization’s desktop computing environment, troubleshooting incidents, performing installations, and maintaining IT assets.
Key Responsibilities
Provide
first-line technical support
for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux as applicable).
Install, configure, and maintain operating systems, applications, and hardware components.
Troubleshoot and resolve hardware and software issues in person, remotely, or via phone/email/ticketing system.
Set up new user accounts, profiles, and manage access permissions within Active Directory and related systems.
Support and maintain network connectivity issues (Wi‑Fi, LAN, VPN).
Perform regular
system updates, antivirus management, and patching.
Maintain and update
asset inventory
for all IT equipment and licenses.
Assist with
IT onboarding/offboarding
processes for employees.
Document technical procedures, resolutions, and maintain knowledge base articles.
Coordinate with vendors for warranty and repair services when needed.
Support the IT team with larger infrastructure or project initiatives.
Qualifications Education & Experience
Bachelor’s degree or diploma in
Information Technology, Computer Science, or a related field
(or equivalent experience).
1–3 years
of experience in IT support, desktop support, or helpdesk roles.
Technical Skills
Strong knowledge of
Windows 10/11, macOS, and Microsoft 365 environment.
Familiarity with
Active Directory, Group Policy, and Exchange/Outlook
administration.
Experience with
ticketing systems
(e.g., ServiceNow, Jira, Freshservice).
Understanding of
basic networking
(TCP/IP, DNS, DHCP, VPN).
Knowledge of
remote desktop tools
and endpoint management platforms (e.g., Intune, SCCM).
Basic troubleshooting for printers, VoIP phones, and peripheral devices.
Soft Skills
Excellent communication and interpersonal skills.
Strong problem‑solving and multitasking abilities.
Customer‑focused mindset with a professional attitude.
Ability to work independently and collaboratively in a team environment.
Preferred Certifications (Optional)
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation
CompTIA Network+
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