Hosco What will be your mission? As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. What will you do? - Provide excellent customer service that promote satisfaction. - Welcome and acknowledge all guests according to company standards. - Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). - Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. - Be aware and offer the different products and services available at the hotel's restaurant. - Review daily specials and changes on the menu with the correspondent F&B team. - Handle restaurant reservations. - Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. - Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. - Fulfill processes and procedures related to product set ups, quality and service according to brand standards. - Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. - Identify opportunities to increase the F&B Department income by Upselling. - Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. - Follow all relevant health department rules/regulations and all customer service guidelines. What are we looking for? - Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. - Vocational training on hospitality/F&B. - Fluency in local language and knowledge of English is highly valuable. - Working knowledge of various computer software programs (Microsoft Office, POS, etc). - Customer service focus. - Active listening and effective communication skills. - Focus on detail. - Sales oriented. - Ability to work on your own and as part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - Worldwide experience ? diversity of 150 different nationalities. - Career development opportunities full of national and international challenges. - Wide range of training programmes to enhance your skills. - Wellbeing initiatives, including flexible working conditions. - Team member recognition programmes, including Memorable Dates. - Ability to make a difference through our sustainability programme and volunteering initiatives. - Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Settore: Hotel/Turismo Ruolo: Ristorazione/Hotellerie