What impact will you make?
Deloitte Italy – Technology – Junior IT Support BRM Demand Management (+ 1 anno di esperienza) - Hybrid-work – Milano
At Deloitte, we offer a unique exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further and to find new avenues and unique ways to reach our shared goals.
So what are you waiting for? Join the winning team now!
WinningRequirements
1. Utilizzo di strumenti di ticketing, preferita la conoscenza di ServiceNow
2. Buona conoscenza dei sistemi operativi Windows
3. Ottima conoscenza della suite Microsoft365
4. Buona conoscenza della lingua inglese, scritta e parlata
5. Certificazione ITIL
6. Buona capacità di relazione e comunicazione
#YourRole
ITS Audit Support è responsabile della gestione degli incident relativi agli applicativi e servizi audit. Andrà a far parte del team specializzato nella gestione delle problematiche IT inerenti la funzione Deloitte della revisione contabile.
Il tecnico:
•Risolve e/o indirizza l’incident o la request al team preposto in base alla necessità ed esegue la corretta categorizzazione.
•Apre e gestisce gli incident che richiedono l’intervento del 3° livello di supporto (fornitore) ed è il tramite tra l’utente business e il support IT fino alla risoluzione della problematica.
#LoveWorkingAtDeloitteIf
·You have the ability to turn a problem into an opportunity
· You are empathetic and able to grasp the needs of your colleagues and internal and external stakeholders
· You enjoy working in a challenging environment where priorities can change daily
· You would like to learn to have an overall project vision, always keeping operations in mind to achieve goals with integrity and adherence to Deloitte standards
· You want to focus on continually growing your skills to share them with the whole team
· You love working in team
#MakeanImpactThatMatters
We are committed to reduce our impacts and encourage people to behave in a sustainability way. To protect the environment and limit climate change, we developed the WorldClimate strategy, through which we set a goal of becoming a Net Zero.
Join our #iAct movement ! Here’s a quiz to know your carbon footprint and learn how to improve your green habits.
#LI-Hybrid