What you do on a daily basis Design and optimize customer experiences across digital touchpoints, focusing on improving key business KPIs. Map and analyze complex customer journeys, identifying high-impact friction points and opportunities. Work closely with product owners, performance marketers, and CRM teams to co-design features and flows. Support your design choices with clear rationale and performance data (e.g. reducing drop-off). Lead or contribute to UX research activities (usability testing, surveys, heatmaps, session replay). Collaborate in both Italian and English, depending on the team or stakeholder involvement. Who you are You're a Senior UX / UI Designer with a strategic mindset and strong business orientation. You know how to create digital experiences that drive results (e.g., increasing conversion, improving post-purchase engagement, reducing bounce / drop-off rate). You’ve worked in complex, cross-functional environments coordinating with marketing, product, and CRM teams. You’re comfortable with English and international stakeholders. You bring a data-informed approach to design, using quantitative (analytics, A / B tests, heatmaps) and qualitative (user interviews, feedback, usability tests) inputs with clear insights. Nice to have Experience with international eCommerce platforms. Familiarity with eyewear or health-related sectors (contacts, prescription glasses, sunglasses). Experience in A / B testing and conversion rate optimization (CRO). Hands-on familiarity with behavioral research tools (eye-tracking, session replay platforms). A strong portfolio demonstrating data-driven design decisions and business impact. Excellent verbal and written English communication skills. Compensation & Benefits Employment or Collaboration Agreement according to the candidate’s profile. Salary and professional category commensurate with experience. Company working Apple hardware policy and related perks. Office : Milan; Free Coffee & Water. Other Arkage is the first post-digital agency in Italy. We create engaging experiences that blur the line between online and offline. Arkage is a Certified B Corp committed to being Carbon Net Zero by 2030. J-18808-Ljbffr