Ph3Job Summary /h3pFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Shops Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. /ph3CANDIDATE PROFILE /h3pbEducation and Experience /b /pulli2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. /liliOR /lili4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area. /li /ulpbCORE WORK ACTIVITIES /b /ph3Managing Profitability and Departmental Budgets /h3ulliKeeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. /liliEnsures that all operational areas have an atmosphere that is conducive to the overall guest experience. /liliReviews financial reports and statements to determine how Operations is performing against budget. /liliEnsures capital expenditure funds are being used to address the priorities outlined in the service strategy. /liliWorks with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. /liliStrives to maintain profit margins without compromising guest or employee satisfaction. /liliIdentifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. /liliCoaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. /liliReviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. /liliDevelops an operational strategy that is aligned with the brand’s business strategy and leads its execution. /liliMakes and executes key decisions to keep property moving forward towards achievement of goals. /li /ulh3Managing Property Operations /h3ulliStrives to improve service performance. /liliCommunicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. /liliEnsures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. /liliEnsures core elements of the service strategy are in place to produce the desired results. /liliTours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. /li /ulh3Leading Property Operations Teams /h3ulliEstablishes a vision for product and service delivery on property. /liliChampions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team. /liliEnsures employees are treated fairly and equitably. /li /ulh3Managing and Conducting Human Resources Activities /h3ulliObserves service behaviors of employees and providing feedback to individuals and/or managers. /liliHires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. /liliConducts annual performance appraisals with direct reports according to Standard Operating Procedures. /liliUtilizes an open-door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. /liliStays knowledgeable of leadership talent in the property. /liliFosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Full time /ppPosting Date: /p /p #J-18808-Ljbffr