Spa Manager - Luxury Hotel | Milan
Location: Milan
Full-time | Monday to Friday (flexibility required based on business needs)
Department: Spa & Wellness
About the Role
We are seeking a confident and results-driven Spa Manager to lead the operations of an exclusive luxury hotel spa in the heart of Milan's fashion district.
The ideal candidate is not simply a manager but a true leader in service excellence;
someone who embodies excellence, discipline, and grace, capable of orchestrating a seamless guest journey in an environment where every detail matters.
You will lead a team of talented therapists, receptionists, and beauty professionals, ensuring an atmosphere of calm efficiency and flawless service that reflects the prestige of the location.
Key Responsibilities
Leadership & Operations
* Oversee the day-to-day operations of the Spa, ensuring smooth processes, impeccable service standards, and a welcoming atmosphere.
* Manage and motivate a team of 4–5 therapists and 3 receptionists, fostering collaboration and professional growth.
* Work closely with the Technical Director (Beauty & Make-up Artist) to ensure perfect execution of treatments and beauty protocols.
* Organize staff schedules, manage priorities, and ensure operational excellence in line with guest demand and business objectives.
Guest Experience
* Guarantee an outstanding and personalized guest experience from arrival to post-treatment.
* Anticipate client needs, handle feedback with empathy and precision, and resolve issues swiftly and gracefully.
* Continuously seek ways to elevate the guest journey, maintaining a spirit of innovation and attention to detail.
Partnerships & Brand Synergy
* Collaborate with the Director of Operations to align the Spa's activities with the broader business strategy.
* Build and nurture partnerships with premium wellness, beauty, and lifestyle brands, enriching the Spa's offering with unique initiatives.
* Develop monthly wellness programs and seasonal activations that integrate with the hotel's gym and F&B experiences.
Business & Administration
* Manage Spa budgets, monitor KPIs and ensure profitability while maintaining the highest standards of quality.
* Oversee product inventory, supplier relations, and procurement of premium materials and treatments.
* Prepare reports and performance reviews for management, identifying opportunities for improvement and innovation.
Your Profile
Experience
* Minimum 5 years of experience as Spa Manager or Assistant Manager within 5-star hotels or high-end wellness centers.
* Deep knowledge of spa treatments, beauty rituals and operational protocols in luxury hospitality.
* Proven experience leading diverse teams with both authority and emotional intelligence.
Skills
* Natural leadership, ability to inspire and maintain high performance under pressure.
* Excellent client service and interpersonal communication skills.
* Strong business acumen and understanding of spa operations and financial performance.
* Fluent English required;
Italian is a plus.
What We Offer
* The opportunity to work in one of Milan's most exclusive luxury environments.
* Compensation: 45.000 € RAL
* Meals in the staff restaurant, uniform and laundry service and corporate discounts.
* A culture of excellence, teamwork, and growth, where your leadership truly makes a difference.
If you combine discipline and empathy, style and structure, and believe that luxury is built on precision and people, we would love to meet you!
Selection Process
Our process is simple, respectful and true to the spirit of luxury hospitality:
* Introductory Call: an initial conversation to explore your background and leadership style.
* Technical Assessment: a practical case to evaluate your approach to team, service and operations.
* On-site Interview: a final meeting at the hotel with the leadership team to experience the environment firsthand.