PFlutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. /ppbWhat you’ll do : /b /pulliJoin the Operations Reliability Security team, contributing to the observability and stability of critical IT services; /liliSupport the Incident Management process (24 / 7 on-call rotation), actively participating in war rooms and root cause analysis; /liliEnsure real-time monitoring and troubleshooting using tools such as Splunk, Dynatrace, and CheckMK to detect and analyze incidents, anomalies, and performance issues; /liliIdentify and implement workarounds to quickly restore service availability in case of critical incidents, minimizing business impact; /liliCollaborate with application and infrastructure teams to identify and resolve performance bottlenecks, driving continuous improvements; /liliPerform trend analysis on system and application performance, identifying patterns and proposing proactive measures to optimize reliability; /liliLead and manage the Problem Management process by tracking follow-ups, prioritizing issues, assigning ownership, and ensuring timely resolution through structured reports; /liliWrite detailed incident reports for major incidents, documenting impacts, root causes, resolution actions, and follow-up measures; /liliWork closely with cross-functional teams to ensure a structured approach to problem resolution and continuous service improvement. /li /ulpbWhat you’ll bring : /b /pulliProven experience in reliability operations, application monitoring, or IT incident management within a high-availability environment; /liliA degree in Computer Science, Engineering, or a related technical field; /liliStrong expertise in observability tools (Splunk, Dynatrace, CheckMK) and log analysis platforms; /liliKnowledge of IT infrastructure components, including cloud environments, containerized applications, and networking principles; /liliAbility to analyze performance trends, detect anomalies, and propose actionable solutions; /liliExperience in Incident and Problem Management, with a structured approach to troubleshooting and root cause identification; /liliStrong collaboration and communication skills, ensuring alignment between technical and business teams; /liliA proactive mindset, focusing on continuous improvement and operational excellence; /liliFluency in English and Italian is required, with strong written and verbal communication skills. /li /ulpbWhy choose us : /b /pulliPermanent contract with Hybrid Work ; /liliSupplemental Health Insurance; /liliThe option to join our company share saving scheme. /li /ulpbChoose us also for : /b /pulliAn inclusive work environment and participate in all our initiatives focused on Diversity Inclusion ; /liliWell-Being Support : online meditation courses, medical online service and counselling with the help of certified psychologists and coaches; /liliLearning and Development : access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for yourprofessional growth; /liliParental Leave Packages : additional support for you, children and financial aid for mothers; /li /ulpbMuch more about us : /b /pulliHave a look at our amazing blog Inside. Hear directly from our employees at the following link : /liliReviews and comments from our and pages. Put yours! /li /ulpFlutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr