Pubblicato il Pubblicato 15h fa
Mansioni della posizione
What You'll Be Supporting Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura.
Work From Home | Paid Training | Career Growth | Big Tech Project
ID: 32341, 32344
Location: Greece (Remote – WAHA Option: All)
Operational Site: TP Athens – Piraeus (PPP2)
Interview Deadline: 18 June 2026
Training Start Date: 29 June 2026
Training: 14 days – 100% paid, from home
Work Schedule: 09:00 - 21:00, Mon-Sun
- Salary: €1045.72€ gross/month
- Bonus: Up to €300 monthly performance bonus
About The Project
You will support one of the world's most iconic brands— a global leader and member of the Big Five American technology companies.
This is not just a support role— it's a structured career path. The department actively promotes growth from Tier 1 to Tier 2 and across other products, making internal progression a core requirement for Central European language markets.
Your Role
As a Customer Care & Technical Support Advisor, you will deliver premium customer experiences via:
You'll guide customers through technical and account-related topics while representing a world-class brand known for excellence.
Contact Drivers English
- ID (forgotten password, password reset)
- Battery life & performance
- Mail issues
- Misrouted calls
Italian
- Battery performance optimization
- Account access & credential recovery
- Locked devices & regaining access
- Hardware service arrangements
- Device updates
- Data saving & migration
- App support
- Audio & network troubleshooting
- Account & billing issues related to digital stores (apps, movies, music)
Working Hours & Schedule
- Operating Hours: 09:00 – 21:00
- Schedule: Monday to Sunday (rotational shifts)
Training & Nesting
- Training Duration: 14 days (fully paid, remote)
- Nesting Period: 1 week
- Full call volume with enhanced guidance
- Internal assessment at the end
- Clear validation milestones and real promotion opportunities
Skills & Competencies Mandatory
- Italian C1 & English B2
- Significantly advanced PC knowledge
- MS Office proficiency
Typing & Assessment Requirements
- AC: 20 WPM & Typing Proficiency 29% (Harver)
- CSS: 20 WPM & 80% accuracy
Nice to Have
- Familiarity with macOS & iOS
For Chat Support (CSS) roles
- Strongly advanced written communication skills
What's In It For You Financial & Lifestyle Benefits
- Salary progression: After 12 months of cooperation, starting from your hiring date, a salary increase of 1100.00€ (applicable from first available payroll cycle) and after 3 years of employment, gross salary increases to 1150.00€ (applicable from first available payroll cycle). xivgfpx
- +75% pay on Sundays & public holidays
- +25% pay for night shifts
- Performance-based bonuses
Growth & Culture
- Career development in a global, innovative company
- Certified Great Place to Work environment
- Diversity, inclusion & social responsibility initiatives
- Special events & community engagement
Additional Perks
- Health care benefits
- Exclusive discounts on products & services
- Free online Greek language courses
Equipment & Connectivity (Provided By The Company)
- Company PC with multiple screens
- Mobile internet router during onboarding (Perfect if you're temporarily without fixed internet)
Hiring Process
- Submit your application
- Complete an Italian & English language assessments
- Attend client interviews
- Receive your offer & start your paid training
#J-18808-Ljbffr
