H3Front of House (FOH) Team Leader - NEW Club Carrara /h3pWe’re bringing the Fitness Cartel experience to strongCarrara! /strong Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning! /ppAt Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. /ph3emstrongThe Role: /strong /em /h3pWe’re looking for a passionate Front of House (FOH) Team Leader to join our team at our new club in Carrara. In this vital role, you'll be responsible for managing the customer service delivery to our members overseeing the reception team. You will assist member enquiries with your heartfelt professional service, providing every person who calls Fitness Cartel or walks through our doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally managing customer queries over the phone to the management of the reception team, driving KPI’s of customer service retention. /ph3strongemKey Responsibilities: /em /strong /h3ulliCustomer-facing role focused on member engagement at our reception desk through excellent customer service and support to all. /liliManage overdue accounts and assist with member enquiries for accounts. /liliSupervise the Reception team, providing training for new employees ongoing support. /liliWork with the Reception team to meet and exceed customer service targets and other KPI's. /liliAnswer calls, handle queries support members who provide feedback. /liliUtilise the computer our various software systems to look up member details, create access key tags, process purchases assist members with booking classes. /liliPerform café duties including using a coffee machine making protein shakes through the management of our shake app. /liliMaintain venue cleanliness ensuring the reception / café area is always neat tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed. /liliFollow directions, prioritise complete tasks in a timely manner. /liliSupport our retail sector through selling and discussing our apparel and supplement range with members. /liliSupport our Club Operations Managers with various duties. /liliPerform other related duties. /li /ulh3emstrongWhat you’ll need to succeed: /strong /em /h3ulli3+ Years of previous customer service supervisory experience with excellent communication skills. /liliFinancially driven with a natural drive to achieve individual targets and team goals. /liliExperience in a KPI-driven environment. /liliAbility to build rapport with people from varied walks of life, and a desire to assist people succeed with their goals. /liliThe ability to solve problems and overcome obstacles. /liliOutstanding communication abilities - able to listen, understand, empathise, and influence others. /liliCustomer-focused with a desire to achieve exceptional customer outcomes. /liliAbility to be a role model and live by healthy values and behaviours while being passionate about the gym brand you work for. /liliA "can do" attitude with a thirst for learning ambition for growth. /liliA passion for health fitness eagerness to work for the industry. /liliBe reliable, proactive, punctual, professional well-presented. /liliHave a strong work ethic. /liliBe highly motivated an adaptable team player with the ability to multitask and show initiative. /liliComputer literacy ability to learn new systems. /liliCommunicate uphold, policies procedures of the business to customers and staff. /liliCurrent First Aid CPR Certificates (if not holding, would be willing to acquire). /liliHave flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance). /liliHave Australian working rights. /li /ulh3emstrongWhat we’ll offer you in return: /strong /em /h3ullistrongA Thriving Culture: /strong Be part of the fitness industry’s most exciting and rapidly expanding brand. /lilistrongCareer Growth: /strong Opportunities for training, development, and advancement through our Future Leaders program. /liliFREE gym membership to all Fitness Cartel locations. /liliDiscounts on supplements, apparel, and cafe products. /liliBirthday Leave - have your birthday off, and get paid for it! /liliAccess to Merse Wellness Spas at discounted rates. /li /ulh3strongemHow to Apply: /em /strong /h3pClick strong‘APPLY’ /strong to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today! /ppstrongNote: /strong Only candidates meeting our selection criteria will be contacted. No agencies please! /ph3About us /h3pFitness Cartel, where our relentless pursuit to be the best version of yourself isn't just amotto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family. /p #J-18808-Ljbffr